ITC Infotech was featured in Forrester Research, Inc.’s report “Market Overview: Tier Two Oracle SIs” dated 13 September 2011. This report provides an overview of a select few Oracle providers that offer alternatives to the former big four and tier one India-based firms evaluated in the Forrester Wave™: Oracle Services Providers, Q2 2011, and explains when you might use them instead of their larger competitors.

Per the report, “ITC Infotech best suits B2C clients seeking loyalty management and analytics. ITC works heavily with consumer-focused industries, such as travel, consumer goods, and banking companies. Its prebuilt solution speeds deployment and encapsulates business processes. For example, within the travel industry, ITC runs many of the world’s larger loyalty programs, such as those of the major global air carriers.

Independent research firm, Forrester Research, Inc., has cited ITC Infotech in its report “Market Overview: North American IT Infrastructure Outsourcing” dated 11th March, 2011. ITC Infotech is listed as one of the companies competing for customers in North America that also offer IT infrastructure management services, either exclusively or in conjunction with application development and maintenance (ADM) services. The report discusses how IT Infrastructure Outsourcing (ITO) customers in North America are enjoying a growing range of alternatives for services, encompassing a variety of categories including traditional outsourcers, offshore-oriented firms, and emerging, nontraditional alternatives.

Independent research firm, Forrester Research, Inc., has cited ITC Infotech in its report “Market Overview: Tier Two SAP Services Providers” dated 14^th July, 2011. This report overviews a select few SAP providers that offer alternatives to the former big four and tier one India-based firms which were evaluated in The Forrester Wave^™: SAP Services Providers, Q2 2011, ITC Infotech was one among the eight leading tier two options in the SAP services space surveyed and according to Forrester, “ITC Infotech is a good choice for global SAP support, and it has achieved the global AMS partner designation from SAP”. The report explains how ITC Infotech differentiates; “As a subsidiary of a company globally committed to sustainability, ITC Infotech has built an SAP practice with a strong focus on sustainability and compliance solutions, including solutions like governance, risk, and compliance (GRC) and EHS”.

Independent research firm, Forrester Research, Inc., has cited ITC Infotech in its report “Understanding the Diversity in Offshore Infrastructure Management Services” dated 16th February, 2011. According to the report, a variety of factors, including clients’ continuing demand for cost savings, are contributing to the increased vitality for the offshore infrastructure management segment. ITC Infotech is listed as one of the companies expanding into service offerings while being increasingly focused on offshore infrastructure management opportunities across a very broad range of opportunities. The report sheds light on the current trends toward shorter, asset-light deals allowing offshore providers to compete with the global majors on a more equal footing for all but the largest infrastructure outsourcing (ITO) deals. In order to increase their competitiveness, offshore suppliers are augmenting their footprint in facilities, emphasizing transformational capabilities and expanding into new geographic regions to provide greater support for language and time zone synergies.

Independent research firm, Forrester Research, Inc., interviewed ITC Infotech for its report “The Mobile Imperative in Retail and Consumer Goods” dated 23rd March, 2011. The report is about using mobile technologies to enrich enterprise interactions with associates and consumers. The report talks about how mobile initiatives are vital to retail and CPG companies and application delivery professionals should assess the opportunities and make decisions about buy versus build. To do this, Forrester suggests that they need to reach an agreement with line-of business colleagues regarding the prioritized use cases or scenarios for consumer mobile interactions. This report contains information from a survey conducted as part of Forrester’s Forrsights for Business Technology. The final survey population contains only those with significant involvement in the planning, funding, and purchasing of IT products and services. ITC Infotech was one of the few select companies interviewed for the report.

Independent research firm, Forrester Research, Inc., has mentioned ITC Infotech in its report “Outsourced testing: Customers get the best value when vendors think outside of the box” dated 7th February, 2011. In the report, ITC Infotech is listed as a Testing and Quality Assurance (QA) services provider with a broad range of offerings, and a Testing Centre of Excellence (TCOE). ITC Infotech is one of the companies interviewed for the report. The report focuses on outsourced testing and advices companies to consider important factors such as partnership and strategy and to think outside the box when selecting the most effective testing partner. The report emphasizes that cost alone isn’t enough of a reason to choose a partner as quality strategies and test methodologies must also come to the forefront. The report also sheds light on how if customers’ current applications’ quality is lower than required or if they suffer continual break-fix cycles, looking to a systems integrator (SI) for help with QA or testing practices can be the right choice.

Independent research firm, Forrester Research, Inc., interviewed ITC Infotech for its report “Solvency II — what it means to you” dated 3rd February, 2011.

The report explains how firms that reorganize for Solvency II compliance enjoy faster time-to market for new products (along with a more-accurate understanding of product costs) as well as potentially more-efficient closes and better fraud identification.

The report underlines the importance of being Solvency II compliant and goes on to advice how global insurance firms need to take urgent action to avoid being compelled to adopt a standard model for computing their capital requirements. For the leanest insurers, this presents the risk of either scaling back their premium income or of looking for an injection of up to 20% more capital. For those insurance firms that grasp the opportunity, though, Solvency II offers a catalyst to rationalize the enterprise flow of data and drive more-informed decisions about the capital required to support underwriting risks in new and existing markets.

ITC Infotech is one of the five service providers and user firms that were interviewed on Solvency compliance.

Independent research firm, Forrester Research, Inc., has cited ITC Infotech in its report “The Customer Loyalty Ecosystem: Exploring The Technologies That Manage Explicit Customer Loyalty Programs” dated 18th April, 2011.

The report focuses on four categories of service providers that facilitate explicit customer loyalty: full-service loyalty providers, loyalty technology platforms, merchant networks, and niche loyalty players. ITC Infotech has been listed as a full service loyalty marketing provider.

The report explains how full-service providers leverage a full suite of tools and partners to support customer loyalty programs — from loyalty strategy to offer management, segmentation modeling, and fulfillment. The report quotes that full-service loyalty marketing providers, of which ITC Infotech is listed as a notable vendor, use proprietary and third-party technologies to support an array of loyalty marketing services including — but not limited to — database warehousing, campaign management, analytics, and strategic support. Explicit loyalty vendors vary in size, scope, and capabilities.

ITC Infotech was covered in Gartner’s report “The Gartner CRM Vendor Guide, 2012” dated 29 November 2011, by Jim Davies, Michael Maoz, Kimberly Collins, Robert P. Desisto, Gene Alvarez, Ed Thompson, John Radcliffe, Sharon A. Mertz, Adam Sarner, Chris Fletcher, Praveen Sengar, Steve Cramoysan, Tsuyoshi Ebina, Gareth Herschel, Johan Jacobs, Drew Kraus and Twiggy Lo.

According to the Gartner’s report, “The expansion of customer-facing technologies ranging from digital and mobile applications to cloud-based options continues to transform the CRM market, with new vendors, acquisitions and approaches gaining traction worldwide. Consider the vendors in this year's CRM Vendor Guide to help align CRM efforts with the technologies needed to meet customer expectations, ranging from localized, personalized offers to enterprise-level objectives aimed at global expansion. “In the report, ITC Infotech is listed as a CRM Service Provider with capabilities in North America.”

ITC Infotech was included as a sample vendor in Gartner's report "Hype Cycle for P&C Insurance, 2011" dated 26^th July 2011.

This report by Kimberly Harris-Ferrante says "The P&S industry faces challenges, including accelerated speed of change, consumerization and a highly competitive market. Insurers must embrace new strategies and technologies for growth, customer retention, underwriting profitability, claims transformation and operational efficiency."

Hype Cycle Disclaimer
The Hype Cycle is copyrighted 2011 by Gartner, Inc. and/its affiliates and is reused with permission. Hype Cycles are graphical representations of the relative maturity of technologies, IT methodologies and management disciplines. They are intended solely as a research tool, and not as a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

ITC Infotech was evaluated in Gartner’s report "Competitive Landscape: Offshore Players Bring New Competition to European Desktop Outsourcing" dated 01 September, 2011 by Gianluca Tramacere, Frank Ridder.

According to the report, “We decide to profile the two leading players in this market according to Gartner 2011 Magic Quadrants for help desk and desktop outsourcing services. Given the increased focus of offshore players in this market, we decided to align them with a selected list of Indian offshore players that have demonstrated a positive focus on the European desktop outsourcing market and decided to respond to our request for primary information, providing a set of data, a Power Point presentation and, when necessary, a follow-up briefing.”

ITC Infotech was included as a sample vendor in Gartner’s report "Hype Cycle for ERP, 2011" dated 27^th July 2011

This report by Denise Ganly and Nigel Montgomery says "As businesses continue to seek value and user-centricity from their ERP investments, technologies are emerging to fulfill these demands. Organizations should use this Hype Cycle to identify technologies that have the potential to deliver innovation that provides user-centricity and value."

Hype Cycle Disclaimer
The Hype Cycle is copyrighted 2011 by Gartner, Inc. and/its affiliates and is reused with permission. Hype Cycles are graphical representations of the relative maturity of technologies, IT methodologies and management disciplines. They are intended solely as a research tool, and not as a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

ITC Infotech was included as a sample vendor in Gartner’s report "Hype Cycle for Business Process Management, 2011" dated 25^th July 2011.

This report by John Dixon and Teresa Jones says "Our 2011 Hype Cycle shows that business process management is a core discipline for business success continues to deliver significant tangible benefits and is here to stay."

The report lists ITC Infotech as a sample vendor for Process Templates. The report states "Process templates are sometimes based on a vendor's experience with one or more customers. Process templates can be powerful solution accelerators and can make previously out-of-range solutions more affordable affordable, as some of the custom consulting work has already been "baked" into the template."

Hype Cycle Disclaimer
The Hype Cycle is copyrighted 2011 by Gartner, Inc. and/its affiliates and is reused with permission. Hype Cycles are graphical representations of the relative maturity of technologies, IT methodologies and management disciplines. They are intended solely as a research tool, and not as a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

ITC Infotech was included as a sample vendor in Gartner’s report “Hype Cycle for Supply Chain Management, 2011” dated 17 August 2011, by Tim Payne. The report covers technologies used to support an organization's supply chain, across both planning and execution processes. However, companies are often at very different levels of supply chain maturity, and this Hype Cycle reflects the different classes and types of technology an organization is likely to consider as it matures its supply chain toward becoming demand-driven.

Hype Cycle Disclaimer
The Hype Cycle is copyrighted 2011 by Gartner, Inc. and/its affiliates and is reused with permission. Hype Cycles are graphical representations of the relative maturity of technologies, IT methodologies and management disciplines. They are intended solely as a research tool, and not as a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

ITC Infotech was included as a sample vendor in Gartner’s report “Hype Cycle for Consumer Goods, 2011” dated 25th July 2011. This report by Don Scheibenreif and Dale Hagemeyer says “With a limited technology investment budget, consumer goods manufacturers are looking to engage consumers, optimize promotional spending, ensure execution and product availability at retail, and better predict consumer demand. This will yield quantifiable benefits in the short and long term.”

Hype Cycle Disclaimer
The Hype Cycle is copyrighted 2011 by Gartner, Inc. and/its affiliates and is reused with permission. Hype Cycles are graphical representations of the relative maturity of technologies, IT methodologies and management disciplines. They are intended solely as a research tool, and not as a specific guide to action. Gartner disclaims all warranties, express or implied, with respect this research, including any warranties of merchantability or fitness for a particular purpose.

ITC Infotech was mentioned in Gartner’s report “Hype Cycle for Green IT and Sustainability in India, 2011” dated 26th July 2011. This report by Ganesh Ramamoorthy and Bettina Tratz-Ryan, talks “Green IT and sustainability have found their way into the IT organizations of many industries in India, and will soon emerge as top priorities for businesses, investors and technology professionals across industries and policymakers in India.”

Hype Cycle Disclaimer
The Hype Cycle is copyrighted 2011 by Gartner, Inc. and/its affiliates and is reused with permission. Hype Cycles are graphical representations of the relative maturity of technologies, IT methodologies and management disciplines. They are intended solely as a research tool, and not as a specific guide to action. Gartner disclaims all warranties, express or implied, with respect this research, including any warranties of merchantability or fitness for a particular purpose.

ITC Infotech was included as a sample vendor in Gartner’s report Hype Cycle for CRM Marketing Applications, 2011 dated 26th July 2011. This report by Kimberly Collins, discusses Marketing applications and technologies vary greatly in maturity and user adoption. Gartner's Hype Cycle can help you determine investment priorities, address drivers and inhibitors understand benefits and build a road map for marketing automation. The report lists ITC Infotech as a sample vendor for Process Templates. The report states Process templates are sometimes based on a vendor's experience with one or more customers. Process templates can be powerful solution accelerators and can make previously out-of-range solutions more affordable, as some of the custom consulting work has already been baked into the template.

Hype Cycle Disclaimer
The Hype Cycle is copyrighted 2011 by Gartner, Inc. and/its affiliates and is reused with permission. Hype Cycles are graphical representations of the relative maturity of technologies, IT methodologies and management disciplines. They are intended solely as a research tool, and not as a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

“ITC Infotech has been rated “Promising” in Gartner’s report “MarketScope for Sales Force Automation in the Consumer Goods Industry”. This report is authored by Dale Hagemeyer , dated 9th March 2011. This MarketScope analyzes and rates the state of sales force automation in the consumer goods industry, as well as for each of the 20 vendors serving the market that meet Gartner criteria. Only those companies with at least $5 million in consumer goods SFA product revenue from consumer goods customers, specific to one or more of the six key field sales processes were considered in this MarketScope.

Disclaimer
This MarketScope is copyrighted 9 March 2011 by Gartner, Inc. and is reused with permission. The MarketScope is an evaluation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors’ measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the MarketScope, and does not advise technology users to select only those vendors with the highest rating. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

ITC Infotech covered in Gartner’s report “Commonly Deployed CRM Applications by Large Consultants and System Integrators in 2009” dated 01st October, 2010 by Ed Thompson, Matthew Goldman.

Gartner recommends using six criteria for evaluating a CRM application. Three of the criteria relate to the product: functionality, architecture and costs; three relate to the vendor: viability, vision and services. This research is focused on part of the service criterion: the availability of external consulting and system integration skills.

Per the report, “The best way to evaluate the availability of ESPs and their skills is by conducting reference checks specific to your functional needs, geography and industry. While this research does not replace one-on-one reference checks, it does provide a useful secondary source of information.”

ITC Infotech was one of the external service providers (ESPs) invited to participate in the reference checks conducted by Gartner for this report.

ITC Infotech was covered in Gartner’s report “Who's Who in Business Process Management Consulting and System Integration, Volume 2” dated 23^rd February, 2011 by Michele Cantara.

This report profiles the capabilities of selected vendors' business process management (BPM) consulting and system integration (C&SI) services. ITC Infotech is among 10 companies profiled in this report. Companies were invited to participate in this study based on their C&SI market share leadership in both strategy and execution services in North America and EMEA.

ITC Infotech was included as a sample vendor in Gartner’s report “Hype Cycle for Consulting and System Integration, 2010” dated 17th July, 2010.

This report by Michael von Uechtritz and Susan Tan, talks about how the 2010 Hype Cycle for Consulting and System Integration reflects a mood of cautiously optimistic growth.

The report lists ITC Infotech as a sample vendor for Process Management (BPM) in C&SI, Application Testing Services and Service Oriented Architecture (SOA) Services.

Hype Cycle Disclaimer

The Hype Cycle is copyrighted 2010 by Gartner, Inc. and/its affiliates and is reused with permission. Hype Cycles are graphical representations of the relative maturity of technologies, IT methodologies and management disciplines. They are intended solely as a research tool, and not as a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

ITC Infotech was covered in Gartner’s report “The Gartner CRM Vendor Guide, 2010” dated 13th August, 2010 by Jim Davies et al.

The report mentions ITC Infotech in the list of CRM Service Providers with Capabilities in North America.

In this report, Gartner expects the CRM market to recover gradually through 2010 at an annual growth rate of 5.5%, with growth continuing for solutions that promote cost optimization and productivity, enable self-service and online channels and provide rapid ROI. Vendors are optimistic, reporting strong year-over-year growth in the first quarter of 2010, indicating healthy pipelines and returning buyer confidence.

ITC Infotech was covered in Gartner’s report, “Emerging Market Analysis: Prepare for India's Green IT Growth Demand”, dated 11th May, 2010 by Arup Roy and Bettina Tratz-Ryan.

ITC Infotech is mentioned in ‘Green Initiatives Taken up by IT Companies in India’. In a summary that lists the findings of different IT companies and their green initiatives, ITC Infotech is listed under Internal Green Initiative and Consulting.

ITC Infotech was covered in Gartner’s report, “A Guide to Choosing PLM Service Providers, 2010 Update- dated 29th June, 2010.

The report by Dan Miklovic and Marc Halpern discusses how manufacturers should consider external service providers (ESPs) when looking at how to augment skills and reduce costs vis-à-vis PLM deployments and support.

ITC Infotech was covered in Gartner’s report titled Market Trends: C&SI Market Wrestles With Competitive Flux and Business Model Changes, as Focus Shifts Toward Recovery, 2010 dated 2nd July, 2010

This report authored by Susan Tan, Michael von Uechtritz talks about how the consulting and system integration market is undergoing major changes as leading players jostle for market share and demand shifts from a core focus on cost reduction to growth and innovation.

ITC Infotech was included as a sample vendor forBusiness App Package Testing in Gartner’s report Hype Cycle for Application Development, 2010 dated 28th July, 2010

This report by Mike Blechar outlines how the increased focus on measurable, more-agile processes and service orientation is altering staffing, tools and methods of software development. In parallel, governance, planning, control and quality assurance are being refined and strengthened to drive better predictability and support sourcing.

ITC Infotech was included as a sample vendor for Application Testing Services in Gartner’s report Hype Cycle for IT Outsourcing, 2010 dated 30th July, 2010

Authored by Gilbert van der Heiden, this report talks about how IT outsourcing has proved to be relatively stable and attractive in the current economic conditions. It goes on to suggest that organizations use this Hype Cycle to review their sourcing strategies and gauge the potential variety of offerings to meet changing business needs in long-term management contracts.

ITC Infotech was included as a sample vendor for Business Process Management in C&SI in Garner’s report Hype Cycle for Business Process Management, 2010 dated 27th July 2010 by David W. McCoy and Michele Cantara.

This report talks about how with a balance of technology and management disciplines, BPM can deliver tangible value, disrupt the status quo and transform the organization when done well.

ITC Infotech was included in the list of Cool Vendor in Gartner’s report Cool Vendors in Application Services, 2010 dated 2nd April, 2010.

This report jointly authored by Susan Tan, Matthew Goldman, Tina T. Tang, Michael von Uechtritz and Jim Longwood

Cool Vendor Disclaimer

About Gartner's Cool Vendors Selection Process

Gartner's listing does not constitute an exhaustive list of vendors in any given technology area, but rather is designed to highlight interesting, new and innovative vendors, products and services. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness of a particular purpose.

Gartner defines a cool vendor as a company that offers technologies or solutions that are: Innovative, enable users to do things they couldn't do before; Impactful, have, or will have, business impact (not just technology for the sake of technology); Intriguing, have caught Gartner's interest or curiosity in approximately the past six months.