Process Consulting (Windchill/FlexPLM/Arbortext)

ITC Infotech derives its expertise in process consulting from the vast pool of experienced consultants with relevant experience in varied industries such as manufacturing, RFA, Aerospace, Automotive, Industrial etc. Some of ITC Infotech's offerings in Process Consulting are listed below:

• Analyze current business processes
• As-Is & To-Be business process mapping
• Business process re-engineering & streamlining
• Create Functional Specification document
• Designing Multi-phase Implementation Roadmap

Implementation Services (Windchill/FlexPLM/Arbortext)

ITC Infotech, with an experience of working with global marquee clients, has done over 1000 end-to-end global implementations. Below are some of the implementation services offered by ITC Infotech:

• Quick Start Implementations for Small and Medium Customers
• Configuration & Customization of PLM Functionalities as per the Business Need
• Tech Pack, BOM, Costing, Vendor Portal configuration & customization for FlexPLM
• Business Dashboard & Custom Reports Development – Web-based and Cognos-based
• Middleware development for integrating various Legacy systems to PLM system
• Solution Design, Development & Testing
• Provide PLM adoption support
• Global application deployment & testing

Upgrade & Migration Services (Windchill/FlexPLM/Arbortext)

ITC Infotech’s has more than 40,000 man-hours of experience in carrying out upgrade and migration activities on Windchill, FlexPLM and Arbortext. Some major offerings are listed below:

• Pro/INTRALINK 3.x to PDMLink 9 or PDMLink 9 to PDMLink 10.0 Migrations – Single and Multiple databases
• Upgrades from older application version to newer version (Windchill/FlexPLM/Arbortext)
• Legacy database to Windchill/FlexPLM migrations
• Maintenance patch updates
• Development of custom data extractors and loaders
• Data validation and testing

Application Support Services - Shared & Dedicated (Windchill/FlexPLM/Arbortext)

As the support needs of the clients differ based on the global spread of users along with complexity of application and processes, ITC Infotech offers various cost effective support models (Shared, Dedicated etc) which the clients can make use of. Some of the support services are listed below:

• A 24x7 sun support model to ensure that the application and the business runs uninterrupted and trouble free
• Various cost effective support models - Shared, Dedicated etc to provide support at optimum cost and hence lower TCO (Total Cost of Ownership)
• SLA based remote Application (L1, L2 & L3) Support to ensure timely resolution of issues/requests
• Faster ROI on the PLM implementation
• Tailored ITIL V3 processes and guidelines
• On-Demand support services at optimum cost

Enterprise System Integration (Windchill/FlexPLM/Arbortext)

ITC Infotech has substantial experience with developing third party integrations to Windchill/FlexPLM. This entails integration to SAP, ORAPPS, other smaller ERPs and various external BOM Management systems. Integrations have been achieved using various protocols like SOAP, HTTP and FTP. TIBCO is a common middleware used for ERP integrations. ITC Infotech has been involved in the technical scoping, development and deployment of such projects for large customers.

Testing Services (Windchill/FlexPLM/Arbortext)

ITC Infotech testing services helps the businesses improve the performance and availability of the PLM application, hence improving the reliability and scalability of operations. Below are some of the testing services provided by ITC Infotech:

• PLM Functional testing using tools such as TestLink, Quality center etc
• Performance testing using tools such as HP LoadRunner, JMeter and VSTS
• PLM Automation testing using tools such as HP QTP, Selenium etc
• Tuning and performance improvement of operations such as search, file download etc
• Quality Assurance & testing for all projects
• Design and development of test cases (System and Integrated) for Windchill and FlexPLM
• Executing System and Integration tests
• Analyze test results and test documentation

Infrastructure Consulting Services (Windchill/FlexPLM/Arbortext)

Below are offerings by ITC Infotech as a part of Infrastructure Services:

• Infrastructure Assessment & Technical Design
  • Conduct assessment of customer environment
  • Creation of assessment report and/or Technical design document
• Infrastructure Implementation & Configuration
  • Installation and configuration of all PLM infrastructure components
  • Installation and configuration of all PLM Applications
• Performance Analysis & Tuning
  • Creation of Performance analysis and tuning report for OS, DB and Network
  • Infra Performance tuning