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Windchill Implementations
Flex PLM Implementations
Windchill Upgrades and Migrations
Windchill Run Team Support
Integration to Third Party Applications
Quicker ROI & minimized risk of data redundancy through integrated PLM system
Complex Windchill migration for enhancing quality
Operational efficiency by multi-step migration to PDMLink
More..
Social Media Interconnect with PLM System
Windchill Upgrades and Migrations
Windchill Reference Designator Loader For Existing Product Structure
Windchill – Excel Office Document Data Integration
Run Team Support addresses production support for Windchill, a PTC PLM application. A scalable and structured multifunctional ITIL based support service, Run Team Support hand holds end users in their journey to adopt the application, provides necessary administrative support required to stabilize the application and helps rolling out of patches, updates and other support services to adapt the application to the growing needs of the organization.
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“We have had the pleasure of working with ITC Infotech for the past 6 years. Working together we have developed and managed the India Solution Center which has been a key enabler for us to achieve our vision of providing “
Realized Value
” to our customers.”
-
Mark Dorsett
Vice President
Global Solution Centers
PTC
More..
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Case Studies
13.5% increase in productivity through ITC Infotech’s Run Team Support
Customer
Our customer is a world leader in a world leader in HVAC
Business Need
Organizational goal to achieve 13.5 % more productivity
Our customer decided to implement Windchill to create, collaborate and control their electronic product data
Uninterrupted Windchill support for smooth functioning of their business
How We Helped
Cost effective dedicated support model, based on an ITIL Framework
Onsite coordinator for stakeholder meetings
Call logging through phone, mail & helpdesk system
Offshore helpdesk available 24 hrs to respond
L1 calls resolved immediately, facilitated by a rich database of FAQs
PTC Tech Support contacted for product related issues
Offshore team also worked out solution and deployments
24X5 operation to accommodate 3 geographies
Business Benefits
Huge savings as business was fully outsourced and off-shored
Remarkable operational improvement – User gaining confidence, better adoption and satisfaction
Faster ROI realization
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