The intelligent use of passenger data can promote loyalty and boost revenue, but airlines still have much to learn.

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ITC Infotech, a wholly-owned subsidiary of the tobacco-to-hotels conglomerate ITC Group, recently completed 10 years of operations. With strong financial backing of the parent, it is now aspiring to be a billion-dollar company, from the currently estimated $125-130 million revenue and is looking at inorganic growth opportunities. B Sumant, MD, talks to Bibhu Ranjan Mishra on the next phase of growth.

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Bala Subramanian – Vice President, Europe talks about the next challenge to CRM is implementing the right metrics to measure CRM success. He further says. "Different metrics have to be employed for the calculation of different goals and organisations should analyse which metric is needed for which element and ultimately use the right one."

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L N Balaji, President of US Operations at ITC Infotech, shares his thoughts on the effectiveness of Windows 7 VDI.

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Srinath Murthy- VP IT Services, ITC Infotech talks about cloud computing with The Manufacturer.

There are potential regulatory dangers, too, warns Srinath Murthy, a vice-president at consulting firm ITC Infotech...

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Bala Subramanian, Vice President – Europe Operations ITC Infotech.

The conventional thinking was that an organization should outsource its non core activities. Instead of taking the simplistic ‘core or non-core’ approach, the paper suggests a more creative way to evaluate a larger variety of competencies that will be required for outsourcing.

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Bala Subramnian – Vice President Europe Operations – ITC Infotech expresses his views on the growth of Infrastructure Management Outsourcing with Supply Chain Digital Magazine.

Bala Subramanian, vice president of Europe operations at ITC Infotech, explains: “IT outsourcing providers come from a fragmented past, where most contracts were different and they couldn't create economies of scale. IMO has given rise to a whole ecosystem of specialist vendors who come in with niche skills and leverage partnerships to manage an IMO deal.’

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ITC Infotech Whitepaper on - An analysis of leading Loyalty Programs in the Travel & Hospitality Sector & the key role e-CRM can play in ensuring competitive advantages

This paper looks at some of the major customer loyalty initiatives and highlights the effective loyalty program structures prevalent in the industry today, and also suggests some approaches for managing customer loyalty leveraging web-based CRM technologies.

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Deepankar Ghosh – Head, Manufacturing – ITC Infotech shares his thoughts around PLM with The Manufacturer

PLM begins at the earliest possible stages of design, meaning these new green considerations are factored in long before products are manufactured.” Deepankar Ghosh, head of manufacturing practice at ITC Infotech provides a clear idea of the importance of PLM....

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Deepankar Ghosh – Head, Manufacturing – ITC Infotech shares his thoughts around PLM with Simon Holloway from Bloor Research

Deepankar Ghosh, Head – Manufacturing Practice, ITC Infotech, provided a clear idea of the importance of PLM, “PLM industry is comparatively a niche industry which is gaining more currency and acceptance as organizations are realizing the value that the PLM process brings to the table.

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Sanku Bose – Global Head, ERP – ITC Infotech shares his thoughts around Enterprise Resource Planning with The Manufacturer

“ERP versus ‘best of breed’ niche solutions is an age-old debate—but the arrival of industry-specific configurations of ERP is tipping the balance,” says Sanku Bose, global head of the ERP practice at system implementers ITC Infotech’

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LN Balaji, President US Operations – ITC Infotech speaks to Computer Weekly ahead of Oracle Open World 2010

‘Oracle OpenWorld will allow industry experts to continually develop solutions that enhance enterprise competitiveness as well as deepen customer engagement," said L.N. Balaji, president of US operations at ITC Infotech’

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LN Balaji, President US Operations – ITC Infotech speaks to CRN and gives valuable advice for companies looking to achieve revenue growth

"We did not cut our offerings, but spent less sales and marketing dollars on solutions which were not geared for the down economy," said Balaji. "We did not drop any customers. [In fact,] very few customers went away as they could bear the strong headwinds of the downturn."

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