New complexities and dynamics of the contemporary markets have made it inevitable for the airlines/ travel industry to upgrade their Frequent Flyer Programs (FFP). While many FFP's have metamorphosised into sophisticated programs, many carriers find system constraints as the impediment towards this essential transformation. Existing FFP on legacy/custom-built systems have low flexibility levels and high maintenance costs. Flow of customer information between systems and multi-channel support is a key to any FF business which is missing in the legacy systems.
In order to mitigate the above challenges, it is inevitable that FFP's operating on legacy systems or custom solutions migrate to enterprise based systems that will accommodate next generation loyalty programmes powered by cutting edge technologies.
Our Solution
ITC Infotech, with its domain expertise, has created the loyalty solution specifically for the airlines/travel industry based on Siebel CRM. With 60-70% of the Out-of-the-box capability, ITC Infotech Loyalty Solution crunches deployment time drastically. Our customer focused mindset has the capability of implementing end-to-end solution of Siebel Loyalty system in Airline/Travel sector. Some of the features of the solution are as follows:
Built on state-of the art generation next loyalty solution.
Identifying valuable customers
Providing clear insights to customer behavior
Understand specific requirements
Handling complex offerings
Directly communicate relevant offers
Analyzing data
Helping in Information driven strategic business decision-making
Business Benefits
A viable and proven migration option from the current legacy system
Flexi-design: Pre-configured templates to define business processes
Extensive researched and refined repository of processes on Siebel
Accelerated Implementation
Reduced project cycle time & costs
Reduced Go-To-Market time
Maximize customer retention,
especially high value customers,
to increase revenues
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