Our Customer is one of the world`s largest express and logistics service providers with global leadership expertise in express, air and ocean freight, overland transport and logistics solutions.

• Design and implement a Citrix server farm infrastructure to run the desktop environment
  
• Analyze the standard elements of the desktops, utilities and productivity tools and identify critical business Test,
  
• Execute data migration to the new environment
  
• Train end-users into the new environment
  

The ITC Infotech team defined the criteria under which the desktop standardizing process was to be performed. The process description was divided into two groups – packaging and testing. Each group was further divided into sub-groups for thick customers (Windows 2000) and thin customers (CITRIX).

• More than 50% reduction in total cost of ownership of the desktop support service by creation of a standard desktop environment including a standard set of desktop applications
  
• Minimized the intervention of support personnel