The client is one of India’s finest and fastest growing hotel chains with revenue of USD 132 million. With more hotels being added at strategic destinations, the group has joined hands with the Sheraton Corporation to strengthen its international marketing base, a successful marketing franchise for almost 25 years now. The client provides a wide range of hospitality options, including super deluxe hotels, five-star heritage properties and four-star hotels.

Keeping in mind the growing popularity of the internet and its unprecedented reach, the client wanted to create an online hotel reservation system to combine the front and back office functionality of the property management system.

This initiative was a part of the company’s strategy to update legacy systems that were unable to meet the requirements of their business that had grown aggressively in different parts of India. Apart from internal efficiencies, the project was also aiming to extend web-based service features to the guests and thus consolidate further the client’s position as a leader in enhanced guest services.

ITC Infotech built and delivered a reliable services-based infrastructure on Microsoft technologies and implemented all the necessary integration with the legacy systems.