Our customer is a community-controlled, non-profit service corporation created to provide services, amenities and facilities for the benefit of the residents and business community of a state in the United States. The service corporation is one of the best-known and most successful planned communities in the United States.

ITC Infotech delivered a complex ground up custom application to support various business functionalities like comprehensive membership, POS, resource scheduling, reservation, school age services etc on time and in budget despite the huge challenges involved, like integration with the ERP systems and multiple hardware and software interfaces (scanners, POS bundle, cheque printers etc). Built on Microsoft .Net technologies using hybrid web based architecture, the application is scalable and supports future growth with low IT investments.

Since the customer has 41 facilities across the state and each facility has different business rules for the same business area (e.g. facility usage and renting), the solution design had to be flexible and robust to enable all the facilities to work on the same central system despite different business rules.

The system has high performance features built-in – it takes less than 5 seconds to retrieve a customer record with a photo ID after scanning, while taking a load of more than 1000 simultaneous users. It also addresses advanced security needs associated with e-enablement of the system.

• Enabled a highly scalable membership system to handle membership growth both in terms of number and in terms of services offered through efficient access to membership information at 41 facilities for sales, validating member privileges, updating membership information, etc.
• Improved operational efficiency and total office automation throughout the organization
• Seamless Integration with the accounting, purchasing, assessment, budget, Human Resources (HR), payroll and time keeping systems and between locations