Our client is one of the leading hotel and leisure companies in the world with approximately 850 properties in 100 countries.

To develop and implement a Point-of-Sale (POS) that would enable efficient and personalized customer service in the hotel through guest preference storing, faster order capture, accurate billing and efficient settlement.

The application created by ITC Infotech enabled efficient Customer Relationship Management (CRM), whereby guest preferences could be easily captured at the POS outlets by means of tracking individual guest histories. There was a reduction in overall costs of operation and prevention of potential revenue losses as well.