Query Management has its share of challenges: Since the information that is required by the customer would be stored in different applications, the availability of right information at the right information at the right time is a key challenge.
In order to provide an efficient customer service, the information that is stored in different applications on different platforms to be displayed on the user’s desktop who is interacting with the end customer. This calls for integration of these applications. Any error in integrating these applications may result in providing inaccurate and inconsistent information to the user and have a critical impact on the customer service.
The successful integration of these applications can be achieved by using Customer Query Management Application (CQMA). CQMA interfaces the applications that are running across the organization and would be able to provide right information at the right time to the user. This is achieved irrespective of what platforms these applications are running on thereby simplifying the integration-related issues.

Our team, at ITC Infotech, studies the specific business requirements as well as the system requirements in order to provide an efficient query management application, which would form a base for our application. Depending on the type of application running across the organization, our application forms an interface with these applications, thereby enabling seamless integration of all the applications. This will then enable the availability of right information at the right time.

• Enhance customer service
• Standardize global applications and processes
• Increase productivity and reduce customer service tracing costs
• Seamless Integration of all applications enabling information availability