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Business Process Consulting
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Business Process Evaluation and Modeling
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ITC Infotech experts assist customers in mapping their business processes, evaluating
them against best practices, and advice for process improvements.
ITC Infotech has helped Fortune 500 CPG customers in business process evaluation
and modeling in the sales and marketing space in more than 20 countries. |
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Defining IT Strategy and Solutions
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Technology experts along with Solution experts from ITC Infotech assist CPG &
Retail companies in defining the IT road map, evaluating products and advice on
solutions to tackle business challenges in sales & marketing and supply chain
areas.
ITC Infotech has provided sales and marketing solutions for a Fortune 500 company
with interests in tobacco, foods & stationery. |
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Package Implementation and Change Management
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Functional consultants from ITC Infotech assist the customer in Enterprise wide
Package Implementation. The company has developed implementation best practices
for CPG & Retail companies, which include:
- Business Blue Printing & Gap Analysis
- Reporting & Analysis strategy
- Change management & Roll Out StrategyITC Infotech is proud of its implementation
team, which consists of functional as well as technology experts, who have successfully
implemented Siebel Based Enterprise wide CRM applications for a Global CPG company
in more than 15 countries.
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ITC Infotech provides Process Consulting services both in business and IT areas
for CPG & Retail companies and assists enterprises worldwide in achieving business
transformation by leveraging deep industry and technology expertise.
For more details on Business Consulting Services of ITC Infotech, Click here
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IT Services
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Support Services
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ITC Infotech also provides Migration, Integration, Maintenance & Support services
across cutting edge technologies like Siebel, SAP, Oracle, etc. ITC Infotech’s domain
experts ensure that the technology experts understand customer processes and requirements
in a better manner.
Integration
ITC Infotech has successfully integrated various business processes such as Order
Processing & Fulfillment, Production Planning, Logistics Management, and Accounting
etc. across large-scale critical applications like Siebel CRM, SAP ERP, Business
Object Analytics & Reporting Tool and Oracle Data warehousing. ITC Infotech
has substantial experience in building integration solutions using IBM MQ series,
Cast Iron and other EAI products.
Migration
ITC Infotech has been engaged by a Fortune 50 CPG company to upgrade its Siebel
Based Enterprise application from Siebel 4 to Siebel 7 versions in 4 countries impacting
1500 users.
Support & Maintenance
- 24 X 7 maintenance and support services for Siebel-based enterprise CRM application
for 6,000 users across 40 countries and 3 continents
- 24 X 7 maintenance and support services for SAP-based enterprise ERP application
for 1500 users
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| For more details on Support services of ITC Infotech,
Click here
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Customization of Enterprise Wide products
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ITC Infotech’s deep domain expertise helps understand customer requirements better
and deliver custom built Enterprise wide products. The company’s technology capabilities
extend to both the ERP and CRM space with extensive expertise in the following areas:
CRM
ITC Infotech has extensively worked in both Operational & Analytical CRM space.
Operational CRM – Field Force Automation, Customer Service (Call Centers,
self service portals), Marketing & Campaign Management, eCommerce development
& deployment, partner relationship management etc.
Analytical CRM – Data warehousing and Data mining capabilities, expertise
in providing analysis of click stream, identifying customer segments, using analysis
for individualized product development, personalized campaign management, multi
channel selling models etc.
Some of the business modules in the CRM space where ITC Infotech has developed expertise
are:
- Marketing module for brand planning, cycle planning, campaign management, event
management etc.
- Trade Marketing Module for trade promotion, merchandising, contracts, Retail audit
& assessment
- Order Management & Mobile Sales Module for Retail order, invoice, payment &
Return stock
- Key Accounts Module for managing orders and shipments, contacts, service requests,
payment & deposits
- Call Centre Module for handling service requests through e-mail & CT integration
- Distribution Management to support territory management, route management, visit
management etc.
- Analytics module for Analysis and reporting
For more details on CRM services of ITC Infotech,
Click here
ERP
ITC Infotech has extensively worked in the ERP space, across different technologies.
Some of the business modules in the ERP space where ITC Infotech has developed significant
expertise are:
- Sales & distribution module for Order generation, execution, inventory planning
& logistics.
- Production planning module for demand planning & forecasting, scheduling, shipments
etc.
- Materials Management
- Financial & controlling
- Plant Maintenance
For more details on ERP services of ITC Infotech,
Click here
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Application Development
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ITC Infotech uses SEI-CMM Level 5 quality processes to develop applications using
scalable and extensible architecture spanning a wide range of critical processes
for Fortune 500 Consumer Product Companies.
ITC Infotech has used the latest technologies like .Net, J2EE, Java, ASP etc and
developed products in the following areas:
- Customer Segmentation Analytics using .Net, Java, J2EE, MSDE & J Boss.
- Dealer/Distributor Management System using Microsoft Visual Basic.
- Consumer Portal using Microsoft ASP.
- Enterprise wide Reporting and Analyses using Business Intelligence tools like Business
Objects.
For more details on Application Development services of ITC Infotech, Click here
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