| Business Need |
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Application Maintenance and Support (AMS) services focuses on ensuring serving business with a consistent level of service in a cost effective model. IS teams managing a large portfolio of discrete applications, which are varied in technology footprint and often distributed across multiple regions face unique challenges. The team size to ensure a level of service increases, and service delivery lacks consistency across application groups and regions. IT Infrastructure outsourcing services also face the same pressures – deliver more consistent services at higher SLAs while reducing cost.
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| Our Solution |
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The Shared Service Application and IT Infrastructure Maintenance and Support service is a professional service that provides highly skilled technical expertise available in the Shared Services Team who can maintain and support all your applications and IT Infrastructure with domain expertise leveraged from all verticals that ITC Infotech caters too.
The shared service Application Maintenance and Support team has extensive experience with a wide variety of application software technologies, tools and platforms including but not limited to the following:
- Java/Open Source technologies including Java/J2EE, EJB, JavaScript, XML
- Microsoft technologies including .NET, VB, ASP, VBScript
- SAP technologies
- Data base technologies including SQL Server, Oracle, DB2, and MySQL
- Operating systems including Windows, Unix and Linux
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The IT Infrastructure Maintenance & Support service includes server consolidation, server management, migration services, messaging services, DB ⁄ Storage management, network management, technology upgrades as appropriate, maintenance, configurations, administration, and support of network infrastructure for the client.
The IT Infrastructure Shared Services Team has expertise in the following:
- Operating System : Windows , Linux, Unix
- Mail Server: Lotus, Exchange, Send mail, Q mail
- Backup: Tivoli, Arc Server ,Vertitas
- Monitoring Tool : HP Open View, Nagios
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Business Benefits
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- Significant reduction in CIO’s IT budget for AMS and IT support costs
- Licenses for software / Tools can be shared to minimize cost.
- Productivity with fewer resources.
- Consistency of practices
- Round the Clock Support
- Coordination of intra-group transactions
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