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A business process is an aggregation of related activities needed to be performed to produce a specific service or a product. These processes are viewed as assets and are critical to the success of the business – in terms of generating revenue as well as representing a significant proportion of costs – managing and improving these would be beneficial, wherein lays the essence of Business Process Management.
Primarily, BPM is aimed at designing and continuously improving business processes to enhance business agility and operational performance. BPM-enabling technologies make a process explicit — that is, visible and readily changed.
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