Mobility
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Field Force – Retail outlet audit solution for consumer packaged goods company
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ITC Infotech’s Mobility Centre of Excellence (CoE) helps build capabilities to offer differentiated solutions and services in the mobility space. This CoE works on technology innovations by creating reusable components and solution accelerators, proof-of-concepts and rapid prototypes.
ITC Infotech’s Mobile Technology expertise includes:
Symbian OS / C++
J2ME
Embedded Linux / C/C++
Microsoft Pocket PC 2002/2003, Windows Mobile
WAP/ xHTML/ WML
SMS / GSM / GPRS
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Field Force – Retail outlet audit solution for consumer packaged goods company  
Business Need

Today, with mobility expanding to various industry segments, the consumer packaged goods (CPG) sector needs is a mobile based solution which can assist in tracking the width of distribution and extent of deployment of marketing inputs through capture of photographs taken at various retail outlets.

  • Assistance to frontline sales team in assessing the width of direct coverage by the field salesperson in terms of the number of outlets serviced through a simple process of taking photographs of the serviced outlets
  • Capture extent of implementation of marketing inputs in terms of number of ad-boards, display of FMCG products etc, again through a simple process of capturing a photograph of the input at the outlets
Our Solution

Our solution can be elaborated from the following perspectives:

  • Functional components
  • Process flow

Functional components

The following components are envisaged in the system.

Web Based server side functionality

  • User login authentication
  • Administrative functionality
  • Outlet management
  • Route management
  • Route sequencing
  • Various reports
  • Photo management

Mobile side functionality

  • Authentication of salesperson
  • Downloading route information
  • Capturing photographs
  • Uploading photographs along with date time stamp to the enterprise server.

The mobile phones should have inbuilt camera with GPRS connectivity.

Business Benefits
  • Our solution helps front line sales team in visually capturing extent of implementation of marketing inputs in terms of number of ad-boards, display of FMCG products etc, in real-time. This will enable them to take corrective actions appropriately
  • Our solution also helps front line sales team in monitoring their field personnel

     

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