IAOP recognizes ITC Infotech for its Sustained Excellence in Outsourcing Services

ITC Infotech, a global scale, full service provider of technology solutions and a fully-owned subsidiary of ITC Ltd., has been ranked a ‘Leader’ in the Global Outsourcing 100® report, for the 11th consecutive year by IAOP®. ITC Infotech has also been identified as a ‘Super Star of the Global Outsourcing 100’ for its ‘Sustained Excellence’.

IAOP® has further recognized ITC Infotech with sub-list honors in several categories including Customer References, Awards & Certifications, Programs for Innovation and Programs for Corporate Social Responsibility. The Global Outsourcing 100®, serves as a reference for companies seeking new and expanded relationships with the best companies in the industry. These lists are created based on the applications received, and judging is based on a rigorous scoring methodology that includes an independent review by a panel of IAOP® customer members, with extensive experience in selecting outsourcing service providers and advisors for their organizations.

Sushma Rajagopalan, CEO & MD, ITC Infotech, said “We are happy to be consistently acknowledged for our excellence in sustainable outsourcing services over the years. Our offerings always aim to reduce the time and costs associated with products through Digitelligence@work. We are committed to creating and delivering a compelling value proposition for our clients and I am indeed delighted that we are being recognized for our robust outsourcing model and an array of differentiated solutions and services. This report strengthens our clients’ belief in ITC Infotech’s excellence and paves the path for higher standards and expectations.”

“Choosing the right partners is more important than ever. Companies that outsource, not only in the traditional sense but also through the wide array of the ever-changing collaborative business models are scrutinizing their providers very closely,” said Debi Hamill, IAOP CEO. “The GO100 is the definitive guide to help companies research and compare service providers with whom they are considering relationships.”

“Buyers understand that there are hundreds of qualified service providers and advisors out there, but what they really need to understand now is what makes each one exceptional,” said IAOP CEO, Debi Hamill. “The Global Outsourcing 100 and World’s Best Advisors lists have done just that. We are proud to recognize ITC Infotech for being among the highest rated companies in customer references, company awards and certifications, programs for innovation, corporate social responsibility.”

Companies were judged on five critical characteristics for the rankings: size and growth, customer references, awards and certifications, programs for innovation, and corporate social responsibility. Being included in the list demonstrates ITC Infotech’s global excellence in outsourcing services. The 2017 Global Outsourcing 100® and its sub-lists are essential references for companies seeking new and expanded relationships with the best companies in the industry. The lists include companies from around the world that provide the full spectrum of outsourcing services.

About IAOP

IAOP is the go-to association leading the way to improve outsourcing outcomes by bringing together customers, providers and advisors in a collaborative, knowledge-based environment that promotes professional development, recognition, certification and excellence. With over 120,000 members and affiliates worldwide, IAOP is not only on top of the latest trends but in front of them. Through its expansive global chapter network, premier training and certification programs, knowledge center, member community and more, IAOP helps members learn, grow and succeed. For more information and how you can become involved, visit www.IAOP.org.

Media Contact:

Kate Tulloch-Hammond

Director, Media & Communications, IAOP

+1.845.452.0600, ext. 122 | Kate.hammond@IAOP.org

About The Global Outsourcing 100 

As the global, standard-setting association and advocate for outsourcing professionals and the organizations they support, the International Association of Outsourcing Professionals® (IAOP®) annually produces subsequent research to help companies in their outsourcing decisions:

  • The Global Outsourcing 100 – the annual listing of the world’s best outsourcing service providers – in its eleventh year
  • The World’s Best Outsourcing Advisors – the annual listing of the top outsourcing advisors and consultants – in its eighth year

The Global Outsourcing 100 and its sub-lists are essential references for companies seeking new and expanded relationships with the best companies in the industry. The lists include companies from around the world that provide the full spectrum of outsourcing services — not just information technology and business process outsourcing, but also facility services, real estate and capital asset management, manufacturing and logistics. They include not only today’s leaders but tomorrow’s rising stars.

The World’s Best Outsourcing Advisors is geared specifically to companies that are outstanding global outsourcing advisors and consultants. In addition to being part of The Global Outsourcing 100, the list of advisors highlights the top consultant, legal and related advisory firms globally, and is a valuable reference tool for companies needing expert advice and guidance with their outsourcing projects.

Co-Branded Supply Chain Program with Manipal Global Education Services

ITC Infotech Partners with Manipal Global Education Services
to Launch Co-branded Certification Programs in Supply Chain Management and Lean Six Sigma

Will jointly develop content for an advanced certification program

Bengaluru, May 31, 2017: ITC Infotech, a global scale full service provider of technology solutions and a fully-owned subsidiary of ITC Ltd, today announced a partnership with Manipal Global Education Services to offer advanced certification programs in supply chain management and lean six sigma, a program that combines the best methods available today for simultaneously improving quality, speed, productivity and cost. This initiative will be in line with ITC Infotech’s vision of creating a “Digital Academy”, pioneered internally as an educational initiative for the external market.

This joint initiative between ITC Infotech and Manipal ProLearn, a division of Manipal Global Education Services (MaGE), focusing on digital learning, will be in the form of online programs aimed to train learners through an experiential model. This would incorporate several strategies including teaching through demonstrations on tools, videos featuring an industry expert and extensive audio based e-learning material. These certification courses will give participants a detailed knowledge of contemporary issues of supply chain management. The courses will be also available for ITC Infotech employees. This collaborative effort will allow both the companies to work on the contemporary topics of Digital Supply Chain, while at the same time vertically enhancing the supply chain course to the next level.

Commenting on the partnership, Sushma Rajagopalan, CEO & MD, ITC Infotech, said “At ITC Infotech, “Supply Chain Excellence” is a key engagement theme with our clients. ITC Infotech with its lineage of the ITC group has deep strengths in supply chain management across diverse industry segments like FMCG, Agri-industry and Retail. We believe our industry cum practical experience would immensely benefit the students enrolling for these digital learning programs. We are happy to partner with Manipal Global Education Services in our endeavor to nurture talent in the supply chain and in the area of operations excellence.”

Commenting on this collaboration, Gopal Devanahalli, Senior Vice president, Manipal Global Education Services, said: “ProLearn works towards preparing professionals for a Digital World and we are proud to have partnered with ITC Infotech to train aspirants in supply chain management. These programs will significantly develop analytical and decision-making abilities by analyzing real-life case studies and online learning.”

Through this partnership, ITC Infotech and Manipal ProLearn aim to serve the emerging needs of the IT industry. This program will be open to any aspirant who wants to build a career in operations and quality management. Besides students, this course by will also look at training industry corporates through deep domain and supply chain expertise facilitated by MGES.

About Manipal Global Education Services

Manipal Global Education Services (www.manipalglobal.com), a part of Manipal Education and Medical Group is a leading international provider of high-quality higher education services. The company is headquartered in Bengaluru which owns and operates university campuses in Malaysia, Antigua, Dubai and Nepal.

It has, over the years, built a significant footprint and is currently the largest education services provider in India, running six major campuses in five countries.  It currently offers services and support to over 400,000 students, across its campuses.

The Manipal Global mantra – Achieve, Enable and Transform – builds on this legacy to create a future for every life it touches, a future that inspires achievements, enables ambitions, and transforms lives, worldwide.

ITC Infotech builds an Augmented Reality Solution for Connected Service leveraging Oracle & PTC technology

ITC Infotech, a global scale service provider of technology solutions and a fully-owned subsidiary of ITC Ltd, today announced a joint collaboration with PTC and Oracle to offer an Augmented Reality (AR) solution for Connected Service. The shift to Service-based revenue models is forcing enterprises to re-imagine the Service function with technology relevant for future-ready business. “Augmented Reality for Connected Service” is an ITC Infotech solution driven by the collaboration between industry leaders from Oracle, PTC & ITC Infotech’s Digitaligence team.

ITC Infotech, a Platinum level and Cloud Standard member of Oracle PartnerNetwork and long-standing strategic partner with PTC, developed this solution by drawing upon proficiencies and expertise in delivering Customer Experience (CX) and digital transformations for Service across a multitude of industries. This solution is aimed at improving self-service, assisted service & field service interactions for B2C and B2B industries. Improved service outcomes and a stellar service experience is expected to enable customers to improve top line and bottom line growth while also enabling them to expand their market share.

Commenting on the collaboration, L N Balaji, President – Americas, ITC Infotech offered the following guidance, “Our strategic working relationships with Oracle and PTC have always helped us stay ahead of the technology curve, while our mantra of “Digitaligence@work” is now enabling us to leverage these relationships to build and deploy intelligent and future-ready digital solutions. This solution is a fine example of how we’re responding to a clear shift in customer demand, from pure-play services to business outcome driven solutions. Optimization of service operations offers the single largest opportunity for savings and growth for enterprises as buying patterns shift and the service function evolves from a cost center to a revenue engine. Our solution leverages leading-edge technology to offer a turnkey and quick-deploy mechanism for companies looking to reinvent their service function, not just to drive savings, but to enhance customer loyalty and gain market share through a better and improved customer experience.”

The collaboration among Oracle, PTC, and ITC Infotech gives us the opportunity to explore how our existing CX products can enrich AR technology to deliver a more robust consumer experience across Oracle Service Cloud, Oracle IoT Cloud, and Oracle Commerce Cloud,” said Shon Wedde, Senior Director of Product Management, Oracle. “We are excited to address the possibilities of AR across self-service, assisted service, and field service,” he added.

According to Catherine Kniker, Chief Revenue Officer, Platform Business, PTC “PTC is pleased to support ITC Infotech as it expands its offerings with augmented reality. Our ThingWorx® Industrial IoT platform enables rapid authoring and publishing of AR experiences, and we look forward to ITC Infotech extending these capabilities to service use cases for Oracle customers.

About Oracle PartnerNetwork 

Oracle PartnerNetwork (OPN) is Oracle’s partner program that provides partners with a differentiated advantage to develop, sell and implement Oracle solutions. OPN offers resources to train and support specialized knowledge of Oracle’s products and solutions and has evolved to recognize Oracle’s growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to be recognized and rewarded for their investment in Oracle Cloud. Partners engaging with Oracle will be able to differentiate their Oracle Cloud expertise and success with customers through the OPN Cloud program – an innovative program that complements existing OPN program levels with tiers of recognition and progressive benefits for partners working with Oracle Cloud.

To find out more visit: http://www.oracle.com/partners.

About PTC

PTC (NASDAQ: PTC) is a global technology provider of the leading IoT and AR platform and field-proven solutions transform how companies create, operate, and service products.In 1986 , PTC revolutionized digital 3D design, and in 1998, PTC was the first to market with Internet-based PLM. Now PTC’s leading IoT and AR platform and field-proven solutions bring together the physical and digital worlds to reinvent the way you create, manufacture, operate, and service products.

To find out more visit: http://www.ptc.com/en/about


Oracle and Java are registered trademarks of Oracle and/or its affiliates.

ThingWorx is a registered trademark of PTC Inc. or its subsidiaries in the United States and other countries.

ITC Infotech launches new services for the Media and Entertainment industry

ITC Infotech, a global IT services company and a fully owned subsidiary of ITC Ltd., is rapidly increasing its portfolio of services and solutions for the Media and Entertainment industry. ITC Infotech brings its robust outsourcing model and comprehensive suite of solutions to enable media and entertainment houses effectively monetize and deliver their media assets over multiple distribution channels.

The ‘ITC Infotech Information Architecture and Design’ service caters to the needs of the Media and Entertainment industry to accurately describe and catalog vast repositories of digitized but unstructured assets. The service, aimed at improving “find-ability” and return-on-investment, is driven by meta-data modeling and taxonomy design services.

The ‘ITC Infotech Mobile Technology Services’, in partnership with Mobio, the global leader in Mobile 2.0 application development, is focused on empowering customers with Mobile 2.0 technology. This new technology will enhance end user experience drastically, through better responsiveness.

According to Sanjiv Puri, Managing Director, ITC Infotech, “The Media and Entertainment industry is undergoing a major transformational phase, led by the explosive growth of the Internet and the mobile platform. These media conglomerates no longer have a choice but to provide innovative offerings to the discerning consumer. This has propelled new business opportunities for us. With our domain knowledge and technical expertise we believe that we are well equipped to build sustainable and significant business advantages for our customers globally.”

With the internet having established itself as a strong medium of distribution and reach to consumers, ITC Infotech provides numerous years of experience using open source and Microsoft based platforms to develop, test and deploy rich internet media sites. In addition, ITC Infotech provides an array of services to manage the IT Infrastructure needs and back office operations including HR and Finance and Customer Relationship Management (CRM).

ITC Infotech has enabled one of the fastest growing online retailers of greeting cards and gifts in the UK with an increase of over 300% of average orders a day. The company is also working with an independent public charitable trust to digitize and restore more than 10000 hours of very rare classical music.

ITC Infotech has partnered with numerous customers in the media and entertainment industry, both in the US and in Europe, including a multi-billion dollar media conglomerate with various worldwide interests in cable and satellite television networks, movie production and distribution. Additionally, ITC Infotech has partnered with a leading American developer, marketer, publisher and distributor of computer and video games. The company is also working with some of the world’s largest online media companies, along with startups that are experimenting with new business models.

Finnair chooses ITC Infotech as Outsourcing Partner

5 Year Multi-Million Euro Contract for CRM Implementation

ITC Infotech, one of the fastest growing Indian IT services providers, today announced that it has signed a framework agreement with Finnair for outsourcing of significant projects to be delivered in an onsite-offshore mode. Under the agreement, ITC Infotech will implement the frequent flyer loyalty program and Marketing & Promotions applications at Finnair. This will be followed by support & maintenance services for these applications for a 5-year period. This engagement showcases cutting edge CRM technologies delivering the Loyalty program for Finnair. ITC Infotech’s CRM expertise coupled with its focus on the Airline & travel segment helped it clinch the deal in the face of stiff competition from other offshore IT services providers.

The contract envisages a significant and growing business volume across several years to support not just the CRM systems but also other application areas, as the Airline continues expanding its network. The contract was signed in Helsinki. Finnair is a leading European Airline and a member of several strategic airline community alliances. Finnair chose ITC Infotech as long-term strategic sourcing partner due to its commitment and investment in the Airlines & Travel domain. The multi million Euro Finnair account reflects ITC Infotech’s aggressive growth plans for Europe. ITC Infotech is one of the fastest growing Indian IT companies in UK with an increasing presence in other parts of the continent.

Hardeep Garewal, CEO of ITC Infotech UK, speaking about the Finnair deal said, “Finnair did a rigorous evaluation of our capabilities and ability to take on an area as strategic as the loyalty program for the airline. The key factors which led them to decide on ITC Infotech as a strategic sourcing partner were our business model flexibility, quality & depth of expertise of our people, excellent client references and above all, the mature organizational processes including corporate governance that a group like ITC brings to the IT Services business.”

Tom Kallstron, Vice President – eBusiness Development, Commercial Division at Finnair added, “ITC Infotech will give us the flexibility and resources that we were looking for. With ITC Infotech as a business partner, we will have the possibility to be more innovative, to offer new competitive services to our customers. As far as the new CRM system is concerned we will be able to respond much quicker to customers’ demand.”

Mr. Y. C. Deveshwar, Chairman – ITC Limited and President – CII, was the keynote speaker

We are proud to inform you that ITC Infotech is the Gold Sponsor of the CII Eastern Region`s flagship event, IT East 2005, in Kolkata (September 23 – 24, 2005).

The theme for this event is Knowledge Process Outsourcing and is being graced by eminent speakers.

Mr. Y. C. Deveshwar, Chairman – ITC Limited and President – CII, is a keynote speaker during the inaugural session today. This two-day event is being covered on television by NDTV Profit.

For more information on ITC Infotech, please write to contact.us@itcinfotech.com

The Indian Army, with the support of ITC / ITC Infotech , is proud to flag-off India’s first Paramot

The Indian Army, with the support of ITC / ITC Infotech , is proud to flag-off India’s first Paramotor Expedition from Kashmir to Kanyakumari (K2K) .

The K2K expedition will be the Indian Army Parachute Regiment’s significant contribution towards adventure related activities in India and will cover attempting 4000 kms in 35 days. Ports of call will include Jallander, Chandigarh, Sagar, Nagpur, Hyderabad, Salem, Madurai, and Trivandrum while special Air Shows will be conducted at places including Agra and Bangalore.

In this regard, a Curtain Raiser signalling the launch of the program was organised at Parachute Regiment Training Center J.C. Nagar, Bangalore .

The curtain raiser was presided over by the Commadant PRTC Brig. V.K.Sharma & our MD MR. Sanjay Verma.

For more information on ITC Infotech, please write to contact.us@itcinfotech.com

ITC Infotech opens dedicated development centre for Finnair

ITC Infotech India Limited, a global IT services company, opened a dedicated development centre for one of its major clients, Finnair, Finland`s biggest airline which has recently started flights to New Delhi.

The development centre was inaugurated by Tom Källström, Vice President, eBusiness Development, Commercial Division, Finnair. The state-of-the-art development centre is situated at the ITC Infotech Park campus in Bangalore and has a seating capacity of 100.

At the inauguration ceremony, Mr. Källström said, “The opening of a dedicated Finnair Development Centre marks an important milestone in our growing relationship with ITC Infotech. The development center will help us in our ongoing efforts to offer quality services to customers faster. ITC Infotech has demonstrated capability in the right technology and domain expertise required to support our airline.”

Earlier this year, ITC Infotech had signed a five-year multi-million dollar contract with Finnair. ITC Infotech will be involved in implementing the frequent flyer loyalty program, e-ticketing and other operational application systems at Finnair.

Commenting at the inauguration of the development centre, Khem Aithani, Vice President, ITC Infotech India Ltd said, “We have a fine mix of technology and business domain expertise to serve our clients in the Travel and Hospitality space. Airlines are a niche business area where ITC Infotech is fast gaining traction”. He further added, “The dedicated development centre is part of our extended enterprise model for our customers, which helps the partnership succeed.’’

The company recently announced opening of a dedicated Development Centre India (DCI) for Danske Bank, the largest bank in Denmark and a leading player in the Scandinavian financial markets.

About Finnair

Finnair, one of the world`s oldest operating airlines, was established on 1st November, 1923. In 2005, Finnair carried over 8.5 million passengers. The airline sends passengers and cargo to nearly 50 international and 16 domestic destinations. During the calendar year 2005 Finnair carried a total of 8,51,71,00 passengers. In addition, the carrier provides travel agency services, catering, package tours, and aircraft maintenance. The Finnish government is the airline`s largest shareholder, with 58 per cent. Finnair is part of the oneWorld Alliance led by British Airways and American Airlines. Finnair Group operations cover scheduled passenger traffic & leisure traffic, technical & ground handling operations, catering, travel agencies as well as travel information and reservation services. The Finnair Group employs approximately 9 700 staff. Its subsidiaries provide air traffic support services or operate in closely related areas.

Finnair on 30 October started flying to New Delhi — its 10th Asian destination — which is said to be the quickest route between India and the European Union.


About ITC Infotech India Limited

ITC Infotech India Ltd is one of the fastest growing India-based global IT and IT-enabled services companies, growing at a CAGR (Compounded Annual Growth Rate) of over 85 per cent across five years. Since it’s inception in October 2000, the company has established itself as key player in the offshoring arena providing outsourced solutions and services to Fortune-class global clients. ITC Infotech is focused at serving the Manufacturing, BFSI (Banking, Financial Services & Insurance), CPG&R (Consumer Packaged Goods & Retail) and T&H (Travel and Hospitality) industries, which it services by combining its many global engagement experiences with its parent’s market-leading expertise in such sectors.

ITC Infotech is a USD 64 million company with over 4200 employees, including its Joint Venture with Client Logic – CLI3L – which provides 24X7 technical support and voice-BPO services to leading clients worldwide. ITC Infotech has offices across USA, UK, Europe and Asia Pacific, and a delivery footprint spanning 42 countries across 4 continents.