ITC Infotech builds an Augmented Reality Solution for Connected Service leveraging Oracle & PTC technology

ITC Infotech, a global scale service provider of technology solutions and a fully-owned subsidiary of ITC Ltd, today announced a joint collaboration with PTC and Oracle to offer an Augmented Reality (AR) solution for Connected Service. The shift to Service-based revenue models is forcing enterprises to re-imagine the Service function with technology relevant for future-ready business. “Augmented Reality for Connected Service” is an ITC Infotech solution driven by the collaboration between industry leaders from Oracle, PTC & ITC Infotech’s Digitaligence team.
ITC Infotech, a Platinum level and Cloud Standard member of Oracle PartnerNetwork and long-standing strategic partner with PTC, developed this solution by drawing upon proficiencies and expertise in delivering Customer Experience (CX) and digital transformations for Service across a multitude of industries. This solution is aimed at improving self-service, assisted service & field service interactions for B2C and B2B industries. Improved service outcomes and a stellar service experience is expected to enable customers to improve top line and bottom line growth while also enabling them to expand their market share.
Commenting on the collaboration, L N Balaji, President – Americas, ITC Infotech offered the following guidance, “Our strategic working relationships with Oracle and PTC have always helped us stay ahead of the technology curve, while our mantra of “Digitaligence@work” is now enabling us to leverage these relationships to build and deploy intelligent and future-ready digital solutions. This solution is a fine example of how we’re responding to a clear shift in customer demand, from pure-play services to business outcome driven solutions. Optimization of service operations offers the single largest opportunity for savings and growth for enterprises as buying patterns shift and the service function evolves from a cost center to a revenue engine. Our solution leverages leading-edge technology to offer a turnkey and quick-deploy mechanism for companies looking to reinvent their service function, not just to drive savings, but to enhance customer loyalty and gain market share through a better and improved customer experience.”
The collaboration among Oracle, PTC, and ITC Infotech gives us the opportunity to explore how our existing CX products can enrich AR technology to deliver a more robust consumer experience across Oracle Service Cloud, Oracle IoT Cloud, and Oracle Commerce Cloud,” said Shon Wedde, Senior Director of Product Management, Oracle. “We are excited to address the possibilities of AR across self-service, assisted service, and field service,” he added.
According to Catherine Kniker, Chief Revenue Officer, Platform Business, PTC “PTC is pleased to support ITC Infotech as it expands its offerings with augmented reality. Our ThingWorx® Industrial IoT platform enables rapid authoring and publishing of AR experiences, and we look forward to ITC Infotech extending these capabilities to service use cases for Oracle customers.
About Oracle PartnerNetwork 
Oracle PartnerNetwork (OPN) is Oracle’s partner program that provides partners with a differentiated advantage to develop, sell and implement Oracle solutions. OPN offers resources to train and support specialized knowledge of Oracle’s products and solutions and has evolved to recognize Oracle’s growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to be recognized and rewarded for their investment in Oracle Cloud. Partners engaging with Oracle will be able to differentiate their Oracle Cloud expertise and success with customers through the OPN Cloud program – an innovative program that complements existing OPN program levels with tiers of recognition and progressive benefits for partners working with Oracle Cloud.
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About PTC
PTC (NASDAQ: PTC) is a global technology provider of the leading IoT and AR platform and field-proven solutions transform how companies create, operate, and service products.In 1986 , PTC revolutionized digital 3D design, and in 1998, PTC was the first to market with Internet-based PLM. Now PTC’s leading IoT and AR platform and field-proven solutions bring together the physical and digital worlds to reinvent the way you create, manufacture, operate, and service products.
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Oracle and Java are registered trademarks of Oracle and/or its affiliates.

ThingWorx is a registered trademark of PTC Inc. or its subsidiaries in the United States and other countries.

ITC Infotech launches new services for the Media and Entertainment industry

ITC Infotech, a global IT services company and a fully owned subsidiary of ITC Ltd., is rapidly increasing its portfolio of services and solutions for the Media and Entertainment industry. ITC Infotech brings its robust outsourcing model and comprehensive suite of solutions to enable media and entertainment houses effectively monetize and deliver their media assets over multiple distribution channels.

The ‘ITC Infotech Information Architecture and Design’ service caters to the needs of the Media and Entertainment industry to accurately describe and catalog vast repositories of digitized but unstructured assets. The service, aimed at improving “find-ability” and return-on-investment, is driven by meta-data modeling and taxonomy design services.

The ‘ITC Infotech Mobile Technology Services’, in partnership with Mobio, the global leader in Mobile 2.0 application development, is focused on empowering customers with Mobile 2.0 technology. This new technology will enhance end user experience drastically, through better responsiveness.

According to Sanjiv Puri, Managing Director, ITC Infotech, “The Media and Entertainment industry is undergoing a major transformational phase, led by the explosive growth of the Internet and the mobile platform. These media conglomerates no longer have a choice but to provide innovative offerings to the discerning consumer. This has propelled new business opportunities for us. With our domain knowledge and technical expertise we believe that we are well equipped to build sustainable and significant business advantages for our customers globally.”

With the internet having established itself as a strong medium of distribution and reach to consumers, ITC Infotech provides numerous years of experience using open source and Microsoft based platforms to develop, test and deploy rich internet media sites. In addition, ITC Infotech provides an array of services to manage the IT Infrastructure needs and back office operations including HR and Finance and Customer Relationship Management (CRM).

ITC Infotech has enabled one of the fastest growing online retailers of greeting cards and gifts in the UK with an increase of over 300% of average orders a day. The company is also working with an independent public charitable trust to digitize and restore more than 10000 hours of very rare classical music.

ITC Infotech has partnered with numerous customers in the media and entertainment industry, both in the US and in Europe, including a multi-billion dollar media conglomerate with various worldwide interests in cable and satellite television networks, movie production and distribution. Additionally, ITC Infotech has partnered with a leading American developer, marketer, publisher and distributor of computer and video games. The company is also working with some of the world’s largest online media companies, along with startups that are experimenting with new business models.

Finnair chooses ITC Infotech as Outsourcing Partner

5 Year Multi-Million Euro Contract for CRM Implementation

ITC Infotech, one of the fastest growing Indian IT services providers, today announced that it has signed a framework agreement with Finnair for outsourcing of significant projects to be delivered in an onsite-offshore mode. Under the agreement, ITC Infotech will implement the frequent flyer loyalty program and Marketing & Promotions applications at Finnair. This will be followed by support & maintenance services for these applications for a 5-year period. This engagement showcases cutting edge CRM technologies delivering the Loyalty program for Finnair. ITC Infotech’s CRM expertise coupled with its focus on the Airline & travel segment helped it clinch the deal in the face of stiff competition from other offshore IT services providers.

The contract envisages a significant and growing business volume across several years to support not just the CRM systems but also other application areas, as the Airline continues expanding its network. The contract was signed in Helsinki. Finnair is a leading European Airline and a member of several strategic airline community alliances. Finnair chose ITC Infotech as long-term strategic sourcing partner due to its commitment and investment in the Airlines & Travel domain. The multi million Euro Finnair account reflects ITC Infotech’s aggressive growth plans for Europe. ITC Infotech is one of the fastest growing Indian IT companies in UK with an increasing presence in other parts of the continent.

Hardeep Garewal, CEO of ITC Infotech UK, speaking about the Finnair deal said, “Finnair did a rigorous evaluation of our capabilities and ability to take on an area as strategic as the loyalty program for the airline. The key factors which led them to decide on ITC Infotech as a strategic sourcing partner were our business model flexibility, quality & depth of expertise of our people, excellent client references and above all, the mature organizational processes including corporate governance that a group like ITC brings to the IT Services business.”

Tom Kallstron, Vice President – eBusiness Development, Commercial Division at Finnair added, “ITC Infotech will give us the flexibility and resources that we were looking for. With ITC Infotech as a business partner, we will have the possibility to be more innovative, to offer new competitive services to our customers. As far as the new CRM system is concerned we will be able to respond much quicker to customers’ demand.”

Mr. Y. C. Deveshwar, Chairman – ITC Limited and President – CII, was the keynote speaker

We are proud to inform you that ITC Infotech is the Gold Sponsor of the CII Eastern Region`s flagship event, IT East 2005, in Kolkata (September 23 – 24, 2005).

The theme for this event is Knowledge Process Outsourcing and is being graced by eminent speakers.

Mr. Y. C. Deveshwar, Chairman – ITC Limited and President – CII, is a keynote speaker during the inaugural session today. This two-day event is being covered on television by NDTV Profit.

For more information on ITC Infotech, please write to

The Indian Army, with the support of ITC / ITC Infotech , is proud to flag-off India’s first Paramot

The Indian Army, with the support of ITC / ITC Infotech , is proud to flag-off India’s first Paramotor Expedition from Kashmir to Kanyakumari (K2K) .

The K2K expedition will be the Indian Army Parachute Regiment’s significant contribution towards adventure related activities in India and will cover attempting 4000 kms in 35 days. Ports of call will include Jallander, Chandigarh, Sagar, Nagpur, Hyderabad, Salem, Madurai, and Trivandrum while special Air Shows will be conducted at places including Agra and Bangalore.

In this regard, a Curtain Raiser signalling the launch of the program was organised at Parachute Regiment Training Center J.C. Nagar, Bangalore .

The curtain raiser was presided over by the Commadant PRTC Brig. V.K.Sharma & our MD MR. Sanjay Verma.

For more information on ITC Infotech, please write to

ITC Infotech opens dedicated development centre for Finnair

ITC Infotech India Limited, a global IT services company, opened a dedicated development centre for one of its major clients, Finnair, Finland`s biggest airline which has recently started flights to New Delhi.

The development centre was inaugurated by Tom Källström, Vice President, eBusiness Development, Commercial Division, Finnair. The state-of-the-art development centre is situated at the ITC Infotech Park campus in Bangalore and has a seating capacity of 100.

At the inauguration ceremony, Mr. Källström said, “The opening of a dedicated Finnair Development Centre marks an important milestone in our growing relationship with ITC Infotech. The development center will help us in our ongoing efforts to offer quality services to customers faster. ITC Infotech has demonstrated capability in the right technology and domain expertise required to support our airline.”

Earlier this year, ITC Infotech had signed a five-year multi-million dollar contract with Finnair. ITC Infotech will be involved in implementing the frequent flyer loyalty program, e-ticketing and other operational application systems at Finnair.

Commenting at the inauguration of the development centre, Khem Aithani, Vice President, ITC Infotech India Ltd said, “We have a fine mix of technology and business domain expertise to serve our clients in the Travel and Hospitality space. Airlines are a niche business area where ITC Infotech is fast gaining traction”. He further added, “The dedicated development centre is part of our extended enterprise model for our customers, which helps the partnership succeed.’’

The company recently announced opening of a dedicated Development Centre India (DCI) for Danske Bank, the largest bank in Denmark and a leading player in the Scandinavian financial markets.

About Finnair

Finnair, one of the world`s oldest operating airlines, was established on 1st November, 1923. In 2005, Finnair carried over 8.5 million passengers. The airline sends passengers and cargo to nearly 50 international and 16 domestic destinations. During the calendar year 2005 Finnair carried a total of 8,51,71,00 passengers. In addition, the carrier provides travel agency services, catering, package tours, and aircraft maintenance. The Finnish government is the airline`s largest shareholder, with 58 per cent. Finnair is part of the oneWorld Alliance led by British Airways and American Airlines. Finnair Group operations cover scheduled passenger traffic & leisure traffic, technical & ground handling operations, catering, travel agencies as well as travel information and reservation services. The Finnair Group employs approximately 9 700 staff. Its subsidiaries provide air traffic support services or operate in closely related areas.

Finnair on 30 October started flying to New Delhi — its 10th Asian destination — which is said to be the quickest route between India and the European Union.

About ITC Infotech India Limited

ITC Infotech India Ltd is one of the fastest growing India-based global IT and IT-enabled services companies, growing at a CAGR (Compounded Annual Growth Rate) of over 85 per cent across five years. Since it’s inception in October 2000, the company has established itself as key player in the offshoring arena providing outsourced solutions and services to Fortune-class global clients. ITC Infotech is focused at serving the Manufacturing, BFSI (Banking, Financial Services & Insurance), CPG&R (Consumer Packaged Goods & Retail) and T&H (Travel and Hospitality) industries, which it services by combining its many global engagement experiences with its parent’s market-leading expertise in such sectors.

ITC Infotech is a USD 64 million company with over 4200 employees, including its Joint Venture with Client Logic – CLI3L – which provides 24X7 technical support and voice-BPO services to leading clients worldwide. ITC Infotech has offices across USA, UK, Europe and Asia Pacific, and a delivery footprint spanning 42 countries across 4 continents.

ITC Infotech inaugurates development centre for Danske Bank

ITC Infotech India Limited, a global IT services company, today inaugurated a dedicated Development Centre India (DCI) for one of its key customers, Danske Bank. Danske Bank, part of the DKr 2.432 billion Danske Bank Group, is the largest bank in Denmark and a leading player in the Scandinavian financial markets. The DCI was inaugurated by Erik Andreasen, Senior Vice President, Danske Bank.

This dedicated DCI, at the ITC Infotech Park in Bangalore, will act as a virtual extension of the bank’s IT division and support Danske’s business across Northern Europe. The DCI has been set up in 120 days at an investment of Rs 3.75 crore.

Commenting on the occasion, Mr. Andreasen said, “Our expansion in international markets necessitates aligning our systems on an ongoing basis. We need scalable IT services and support to ensure operational efficiency. We have found a reliable partner in ITC Infotech and trust that we will soon build a sizeable overseas resource base”.

The engagement will focus around development and support of Danske Bank’s systems. The development center will provide these services across a full range of technology capabilities including IBM Mainframe, PeopleSoft HRMS, Front end applications on the Microsoft platform (.NET) and Lotus Notes based applications.

Speaking at the inauguration, Sanjiv Puri, Managing Director, ITC Infotech Ltd, said, “This opening is a major milestone in our relationship with Danske Bank, which began in July 2006. A dedicated DCI ensures greater flexibility and scalability; thereby enabling us to expand our service offerings going forward.” Mr. Puri further added, “BSFI is a key focus area and we constantly endeavor to work seamlessly with clients. The development centre is a significant testament of our commitment towards establishing an extended enterprise for our customers and providing business friendly solutions to clients.”

The company also announced opening an office in Denmark. The Denmark office will target ITC Infotech’s growing operations in Europe and support clients in the Nordic region.

ITC Infotech has been increasingly establishing key partnerships across Europe. The company recently signed a five year multi- million Euro contract with Finnair for CRM Implementation.

About Danske Bank

Danske Bank is the largest bank in Denmark and a leading player in the Scandinavian financial markets. The Danske Bank Group – which includes Danske Bank, BG Bank, Realkredit Danmark, Danica Pension and a number of subsidiaries – offers a wide range of financial services, including insurance, mortgage finance, asset management, brokerage, real estate and leasing services. In Denmark, Norway, Sweden, Northern Ireland and the Republic of Ireland, the Group serves 3.5 million retail customers and a significant part of the corporate, public and institutional sectors. It also has a large number of international corporate clients, particularly in the northern European markets. Some 850,000 customers use the Bank`s online services. Danske Bank also has branches in London, Hamburg, Helsinki and Warsaw. A subsidiary in Luxembourg with representative offices in France and Spain specializes in private banking services. In 2005, Danske Bank acquired Northern Bank in Northern Ireland and National Irish Bank in the Republic of Ireland. The former has 95 branches and the latter 59. The Danske Bank Group recently signed an agreement to purchase all the shares of Sampo Bank for a cash amount of DKr30.1bn.

ITC Infotech signs contract with Danske Bank

ITC Infotech wins offshore sourcing deal with Denmark’s largest bank-

ITC Infotech, one of fastest growing Indian’ IT services providers with a Revenue’ CAGR (Compound Annual Growth Rate) of 85 per cent across 5 years, today announced that it has signed an offshore sourcing contract with Danske Bank. The contract envisages a significant business volume across the years to come to support its IT division with further resources as Danske Bank is expected to continue its growth and acquisition strategy. The representatives from both companies signed the contract at Copenhagen, on July 7th. Danske Bank is the largest bank in Denmark and a leading player in the Scandinavian financial markets. ITC Infotech has won the Danske bank order against stiff competition from well known Indian and international IT services companies.

Sanjiv Puri, Managing Director, ITC Infotech, speaking about the Danske Bank deal said, “Danske floated the RFP in December 2005 and finally chose ITC Infotech from among 10 competitors. The key factors which led them to decide on ITC Infotech were our business model flexibility, sizeable presence in Europe, Banking & Financial Services domain knowledge and a demonstrated expertise in Global Delivery, robust processes and a proactive and customer focused attitude”.

Linda Olsen, First Vice President, Danske Bank added, “Danske’s vision is to establish a relationship with a supplier in a country with a growing, flexible and well-educated labour force, and with a business strategy that will complement its demands. The potential over some years might therefore very well be a sizeable overseas resource base”. Linda Olsen further added, “Danske’s strategy for growth in the banking business is to acquire other banks in the international market and integrate and align them to its existing banking products and IT-systems which requires a significant scalability of our IT division. We expect that our Indian development centre will help us to achieve that goal”.

Danske Bank is the largest bank in Denmark and a leading player in the Scandinavian financial markets. The Group serves 3.5 million retail customers and a significant part of the corporate, public and institutional sectors. In 2005, Danske Bank acquired Northern Bank in Northern Ireland and National Irish Bank in the Republic of Ireland. The Danske Bank Group has about 19,000 employees including its insurance operations. For the year 2005, the assets under management for the bank were USD 415 billion and Profit before tax was USD 3.0 billion.

The engagement will focus around development and support of Danske Bank’s systems across Back office and other banking applications on IBM Mainframe, PeopleSoft HRMS, Front end applications on the Microsoft platform (.NET) and Lotus Notes based applications. The Danske bank account is one of the largest of the new customers ITC Infotech has won in Europe in this year, and reflects its aggressive growth plans for Europe as one of the fastest growing Indian IT companies in UK with a large presence in Western and Eastern Europe.