Patient Engagement Portal

Healthcare industry is shifting toward patient engagement model. It is now widely agreed that putting patients at the centre of healthcare, by trying to provide a consistent, informative and respectful service to patients, improves both outcomes and patient satisfaction.

ITC Infotech’s patient engagement portal solution provides an enhanced patient collaboration which improves customer satisfaction and retention.

Integrated Care Management

The chronically ill and ageing population constantly raises the cost of care and concerns about the effectiveness and outcome of treatment. The healthcare providers need advanced analytics to monitor a patient’s improvement over a care pathway as well as cost savings.

ITC Infotech’s solution, based on a robust CRM platform, manages cost and quality efficiently by developing coordinated and outcome oriented care delivery models. Enabling care coordinators to act as gatekeepers while reducing costs from redundant and overlapping treatments.

Healthcare Insights

Through the use of digital technologies and intelligent systems, some healthcare organizations are attempting to solve complex problems in achieving the ‘triple aim’ reducing costs, enhancing clinical quality and achieving superior patient experience. Yet, most initiatives have not delivered returns when measured against common organizational goals. 

ITC Infotech recognizes these challenges and recommends an integrated healthcare platform that leverages mobile and voice capabilities to get complete and better insights in planning and delivering care, while focusing on enriching patient and physician experience.

Augmented Reality for Connected Service

Gartner in its report Top 10 Predictions for 2017 and Beyond predicts that by 2020, 100 million consumers will use augmented reality for a variety of purposes. Augmented Reality (AR) is the interaction of digital information with your environment real time. Be it a service technician looking at the functioning of complex machinery, a consumer thinking through furniture in his living room or an engineer remotely assisting the installation of equipment, AR provides powerful digital experiences. AR is the overlay of information including digital media onto a real-time view of the physical environment through a smartphone or tablet’s camera.

Data Over Sound

A system that can function without communication networks – that is increasingly turning out to be a necessity for organizations cutting across sectors. Recognizing this need, ITC Infotech has partnered with Chirp to leverage their expertise in data-over-sound technology. Data-over-sound technology works by encoding sounds of various pitches and tones on the broadcasting device and decoding them on the receiving device.

Data-over-sound technology can run on virtually any device or machine, ranging from smartphones to legacy industrial equipment, all that is needed is a microphone or a speaker. It negates the need for Wi-Fi, Bluetooth, cellular network and other popular connecting technologies.

Supply Chain Design & Optimization

Evolving market dynamics are leading to volatility in supply chains, hampering global operations. Executives are grappling with strategic question – is my supply chain framework aligned for the next to 3 to 5 years of business growth? Do I have the right number and locations for existing distribution centers? Will we be able to improve supply chain efficiency and service levels?

Clients partner with ITC Infotech to address pertinent supply chain challenges through our network design and optimization services – helping businesses strategically plan and design supply chain frameworks and policies to reduce overall all costs and improve service levels.

Integrated Supply Chain Planning & Efficiency

With demand and supply synchronization becoming increasingly crucial to supply chain management success, businesses are increasingly focusing on optimizing inventory cost, better resource utilization and customer service levels.

Clients across industries partner with ITC Infotech to create an integrated planning and managed services for a holistic supply chain solution. We start with analyzing existing processes and offer a host of supply chain planning and efficiency services that include gauging business-IT alignment along with business expectations and recommending necessary interventions to address the gaps in process design, tool selection and implementation, KPI identification, policy formulations, automation, etc.

ITC Infotech’s re-design and implementation support to a global agricultural commodity trading giant transformed their customer service. With our end-to-end supply chain management capabilities, we have also designed and integrated planning tools for a leading paper manufacturer and improved their On Time in Full (OTIF) and Order Delivery Lead Time (ODLT).

Risk Analysis using Flood Alert & Location specific Crime Data

Claim severity has a huge impact on the growth of insurance companies. With advance technologies, Insurance companies can now alert their customers on impending calamities. With an Early Warning System (EWS), huge losses can be averted. New insights from location based data mining can help underwriters better analyze risks.

ITC Infotech offers early warning system (EWS) and advanced statistics in insurance on floods and crime data.

Real-Time Analytics Dashboard Application for Retail – RADAR

Isolating insights in real-time from distributed data sources, including social media, is key in continuously improving product and sales strategies.

Global retailers partner with ITC Infotech to leverage our Real-time Analytics Dashboard Applications for Retail (RADAR) to maximize their sales based on continuous and dynamic repricing. RADAR provides a comprehensive picture of a product or service by extracting social sentiments and combining it with competitive prices and promotions on the internet.

Big Data – Enriched, Transformed, Analyzed

The deluge of data will grow bigger and more complex with vast amounts of valuable data set to come in from IoT devices. For businesses to be able to isolate actionable insights from data generated from across sources and in different formats will require creating a data supply chain – and the first step is to create a systematic funnel to collect and prepare data.

Clients partner with ITC Infotech to leverage our enterprise-class big data accelerator– to ingest, prepare, cleanse, transform, store, control, analyze and dashboard all data into a single easy-to- use system.

The accelerator makes big data systems implementations up to 5X faster than other systems by providing a foundation to carry out all data processes from a single system. It provides customers the tool to derive the information they need when they need it. An intuitive GUI built over the latest enterprise grade Hadoop technologies provides access controls, monitoring and alerting mechanisms.