ITC Infotech is an Elite Sponsor at LIVEWORX, and our experts will be present at Booth 337.

The universe of intelligent products, processes and services is rapidly expanding with the explosion of connected devices empowered by the Internet of Things.  This is bringing major change in the way we design, manufacture and service products.

Real time data from products in use can now be extracted for critical insights and insights are used further for new product design and development. This connected lifecycle view can vastly impact the way customers experience products and services.

To capitalize on the opportunity to design smarter & future ready products, ITC Infotech has developed connected solutions in close collaboration with our marque customers. Some of our key solutions include:

  • Remote Equipment Monitoring System – for optimized product performance
  • Augmented Reality for Connected Service – to achieve service excellence
  • Simulated ADAS/AD Validation Environment (SAVE) – for enhanced validation process
  • Plant Performance Monitoring IoT solution – For improved plant availability and energy consumption
Don’t miss the break-out session on Connected Services by ITC Infotech’s subject matter expert

  • Presentation title: Connected Services powered by Augmented Reality
  • Day & Date:Tuesday, May 23, 2017
  • Time:2:15 PM – 3:00 PM
  • A snapshot of the session:

Connected Service powered by Augmented reality is the most advanced experience of service. Our session will features the iRobot and demonstrate how Augmented Reality coupled with ThingWorx Studio is transforming the way products can be serviced.  With Augmented Reality, a Field Technician has access to real-time information to visually understand current operating conditions of an asset along with any alerts and repairs that may be necessary; and this information can be integrated directly with Oracle Service Cloud.

Experience first-hand how to meet the expectations of today’s empowered customers by leveraging the next generation of technologies for customer experience and take home smarter customer experience strategies that can lead to meaningful results.

The session will highlight PTC’s AR and IOT platform that can help differentiate your business based on your service experience while meeting the needs of today’s empowered consumer.

LIVEWORX is PTC’s largest event where over 6,000 technology innovators, business decision-makers, government leaders and influencers from over 40 countries will come together. World’s most inspiring leaders, thinkers and industry trailblazers will gather together to share the secrets to their success and unveil standards that define the digital future.

Read more about the event here.

Oracle OpenWorld, New Delhi

ITC Infotech will be present at booth 403 in Oracle OpenWorld, Pragati Maidan, Delhi on 9 -10 May,

As a global Oracle partner, ITC Infotech has established a dedicated Oracle Industry Solution Centre of Excellence, and offers cutting edge solutions for the CPG, Retail, Travel, Hospitality, and Manufacturing

  • ORACLE PRACTICE – Global PLATINUM partner, 800+ consultants with Oracle skills
  • CLOUD MIGRATION SERVICES – Understand Oracle On-premise Apps as well as how to migrate

    to Oracle Cloud Apps. We offer expertise in both Data migration as well as functionality
    migration to Cloud Apps.

  • ORACLE EXPERTISE – Complete Oracle SaaS, PaaS, IaaS partner

Co-development partner of Oracle on extended products, powered by industry specific extensions:

  • Customer Experience – Siebel CRM, Sales Cloud, Marketing Cloud, Service Cloud, Field Service Cloud, Commerce Cloud, Social Cloud
  • ERP & EPM – Oracle E-business, PeopleSoft, Hyperion, etc.
  • Supply Chain – Oracle Transportation Management Cloud, Warehouse Management Cloud, Global Trade Management Cloud
  • Data – Oracle BI Cloud, Oracle BigData Cloud
  • Micros – Opera and Simphony suites
  • Platform-as- a-Service (PaaS) – Mobile, Java, Integration/SOA Cloud, etc.
  • Infrastructure-as- a-service (IaaS) – Oracle Public Cloud

Our team of subject matter experts will be present at the event to help you learn more about our future
ready solutions.

To pre-schedule a meeting with our team of Oracle experts, please write to

ITC Infotech is a specialized global full service technology solutions provider, led by Business and Technology Consulting. ITC Infotech’s Digitaligence @ work infuses technology with domain, data, design, and differentiated delivery to significantly enhance experience and efficiency, enabling our clients to differentiate and disrupt their business. ITC Infotech is a fully owned subsidiary of ITC Ltd, one of India’s most admired companies.

European Banking Forum

European Banking Forum (EBF) is Europe’s leading forum focusing digitalization and disruption in the banking industry. The theme for this year’s forum is Digital Transformation in Retail Banking. The event will bring together leading Speaking Faculty from the top names in the European industry.

ITC Infotech will be present at the event as Silver Sponsors and our expert will be speaking at the event.

ITC Infotech brings a strategic organizational focus to the BFSI (Banking, Financial Services & Insurance) industry and provides rich domain experience powering services across Digital Banking, led by a strong Business Consulting practice. Our services and solution offerings span across Retail, Corporate and Investment Banking with specific focus on enhancing customer experience by rendering the right digital offerings through appropriate channels driven by analytics insights generated on the customer. ITC Infotech is selected by clients as their digital partner for the solution accelerators & frameworks in the areas of ‘Digital Bank in a Box’ and Customer Value Management propositions.

ITC Infotech won the European Outsourcing Award 2014 for “Delivering Business Value” and is featured as a “Major Player” in Everest Banking Peak Matrix.

Click here to read more on European Banking Forum, 2017


Oracle Modern Customer Experience

Augmented Reality: Gartner in its report Top 10 Predictions for 2017 and Beyond predicts that by 2020, 100 million consumers will use augmented reality for a variety of purposes.  
Augmented Reality (AR) is the interaction of digital information with your environment real time. Be it a service technician looking at the functioning of complex machinery, a consumer thinking through furniture in his living room or an engineer remotely assisting the installation of equipment, AR provides powerful digital experiences. AR is the overlay of information including digital media onto a real-time view of the physical environment through a smartphone or tablet’s camera.
Raising the bar for Service: Service leaders tend to become market leaders.  Excellence in service is enabled by providing self-service, assisted service and field service options to your customers, call center agents & technicians.  Augmented Reality (AR) solutions help raise the bar for service by providing overlays of information that is found in applications across maintenance records, inspection and repair manuals, engineering specifications and displaying it on the physical features of the asset or machine. Data augmented from sensors using the Internet of Things (IoT) makes AR solutions more powerful. AR & IoT solutions combined allow service technicians to quickly access machine statistics to help make informed maintenance decisions with minimal training.
Oracle CX for Augmented Reality: Oracle’s portfolio for Customer Experience (CX) applications is best of breed and is highly recommended by clients. PTC’s Thingworx Experience ( formerly Vuforia ) is the industry’s market leader in augmented reality solutions. ITC Infotech’s “Augmented Reality for Connected Service” solution is built drawing upon our success delivering IoT & CX applications to our clients.
ITC Infotech is an Oracle Platinum Partner and a strategic partner with PTC. Some of the features provided in the Augmented Reality (AR) solution include the below

Self Service Accessing a knowledge base which has FAQ’s , manuals and training material in an AR overlay
Self Service Guided questionnaire to help resolve maintenance issues
Assisted Service Interacting with call center agents to help diagnose & fix issues
Assisted Service Order parts to stock or help with current repair
Field Service Help technicians read and assess IoT data
Field Service View past maintenance schedule based on previously recorded incidents, activities and asset information


As organizations evolve to service based revenue models, providing excellence in service through all channels become paramount to that goal. Augmented Reality for Connected Service provide tools to help customers, call center agents and field service technicians to engage and drive service excellence.
Oracle CX Applications referred to here may include Oracle Service Cloud, Oracle Policy Automation, Oracle Field Service Cloud, Oracle Commerce Cloud , Oracle IoT , Oracle ERP Cloud, Oracle EBS & Oracle Siebel CRM.  

Read more about the event here>>



Data security is of utmost importance for enterprises today, well-equipped data centers are undeniably the greatest need of the hour. Robust Infrastructure support is of equal importance to keep the data centers and its applications running.

BFSI Data Centre & Cloud Summit will be a gathering of the industry leaders, a platform to discuss and share ideas to overcome the most pressing challenges including –

  • How to Maximize ROI on Data Centres
  • Cloud Computing and Collaboration
  • How to Choose Right Data Centre
  • Cloud Security: The Challenges for the Data Centre and IT Environment
  • Business Drivers for Data Centre Transformation
  • Data Centre Sustainibility
  • Data Management Strategies for the Modern Data  Centre
  • Best Practices to Build and Maintain Cloud Ready  Data Centre Architecture

At the event, Prasad Natu, Sr. Vice President, Infrastructure & Managed Services, ITC Infotech will be part of the panel – Data Centre & Cloud Future, Trends and Challenges

Date: 2nd March, 2017

Time: 4:30 – 5:15 PM

Other panelists include:

  • Amar Chakravarty, Chief Information Officer, SBI General Insurance
  • Shashank Shekhar, Head-IT Infrastructure and Digital, DCB Bank
  • Zulkernain Kanjariwala, Head-IT, Doha Bank
  • Suresh A Shan, Head Innovation & Future Technology, Mahindra & Mahindra Financial Services
  • Manishi Chatterjee – GM-IT – IDBI Bank
  • Lalit Popli, Head-IT, ICICI Prudential Asset Management

NASSCOM India Leadership Forum (NILF), 2017

ITC Infotech is a Session Sponsor at NASSCOM India Leadership Forum (NILF)

At the 25th edition of NILF, the annual flagship event of NASSCOM, Sushma Rajagopalan, MD & CEO, ITC Infotech, will be speaking at the NILF debate.

Topic: New rules of engagement in a hyper connected world

Moderator: Sushma Rajagopalan, MD & CEO, ITC Infotech


  • Maya Hari, Managing Director, Southeast Asia & India, Twitter
  • Kartik Kaushik, Managing Director & Country Head, Citi Bank India
  • Nitin Sethi, COO, Flipkart

Venue: Grand Ballroom I, II and III

Session Abstract: It is no longer business as usual for brands looking to connect with the consumer of today. We are witnessing a radical transformation of communication platforms that allows for real-time engagement and disengagement by brands and consumers alike, the fusion of content, context and culture. This session would  have leaders from across different industries exploring to decode the hyper-connected consumer, vertical integration of the consumer with content and discuss the new rules of engagement with best-in class services with competitive prices

Click here to read more on NILF 2017

NASSCOM is the apex body that has shaped up the software industry not just in India but globally as well. The NASSCOM membership constitutes the most significant chunk of the Indian IT BPM industry.

ITC Infotech @ PI Berlin

ITC Infotech will be present at PI Berlin 2017 as a PI (Product Innovation) Meetings Partner. PI is bringing together leaders from the manufacturing industry across Europe to discuss digital assets as the foundation of innovation in the enterprise.

At PI Berlin, ITC Infotech will showcase cutting edge digital solutions aimed at enhancing efficiencies across advance manufacturing. ITC Infotech’s Digitaligence@work infuses technology with domain, data, design, and differentiated delivery to significantly enhance experience and efficiency, enabling our clients differentiate and disrupt the business.

Visit our stall to check out our future-ready solutions which include:

Integrated Product Innovation – Discrete PLM and PRISM (PLM, ManufactuRIng, SCM, SLM)

ITC Infotech’s PRISM is a framework for Industry 4.0 which connects design, engineering, manufacturing, supply chain and services to predict, adapt and react quickly and effectively. PRISM facilitates:

    1. Innovative Digital Business Models – Data driven, IoT enabled and resilient
    2. New age products and services – Servitization, Productization
    3. Value chain digitization and integration – Connectivity, Industrial IoT (Machine Learning & AI) Collaboration and Responsiveness.

 Digital Manufacturing Platforms (MES)

ITC Infotech’s dedicated MES Center of Excellence provides end-to-end services from solution design and build to deployment and support. Our solutions bridge the gap between the planning and controlling systems using on-line information to manage the current application of manufacturing resources: people, equipment and inventory.

Industrial IoT Complemented by Machine Learning and Artificial Intelligence

ITC Infotech’s IoT solutions catalyzes digital transformation for clients by delivering a comprehensive approach to integration across all five IoT layers – edge, connectivity, service layer, analytics and enterprise system integration.

ITC Infotech’s industrial IoT solutions include Worker Safety compliance, Warehouse Remote Monitoring and Vehicle Tracking solutions.

Don’t miss meeting our experts at the event to understand how our solutions can help transform your business and get you ready for the future.

Read more about PI, Berlin

Oracle Transportation Management (OTM) Users Conference APAC

Join ITC Infotech for the Oracle Transportation Management (OTM) Users Conference APAC, an official conference of the OTM SIG!

ITC Infotech is the PREMIER Sponsor at the event.

Why should you attend the OTM Conference?


This conference is the place for OTM clients and Oracle representatives to connect and share best practices. Current and prospective OTM software users will gain valuable insight into current features and future upgrades. The OTM Users Conference is designed to bring together beginner, advanced and prospective OTM software users to share best practices, collaborate on ideas for future upgrades and meet with Oracle representatives.

WHEN: December 01-02, 2016
WHERE: NUSS Guild Hous, Suntec City Mall, Singapore

Click here to View Conference Agenda

Don’t miss our experts speak on – How OTM on Smart Phone is adding value to Retailers and Shippers

Date: 01 December 2016

Time: 16:45 hrs

ITC Infotech expert will co-present with our client PIlmico, describing their Journey for realizing maximum value from OTM Implementation.

Date: 02 December 2016

Time: 9:45 hrs

Data Quality & Consistency in Financial Institutions

ITC Infotech is the lunch sponsor at the summit on Data Quality and Consistency in Financial Institutions in Singapore.

ITC Infotech, with a strategic organizational focus on the BFSI industry, backed by a strong Business and Technology Consulting, brings in rich domain experience powering services across Digital Banking. We offer service and solutions across Retail, Corporate and Investment Banking with focus on enhancing customer experience by rendering the right digital offerings through apt channels driven by analytics insights generated on the customer. ITC Infotech is the digital partner of choice for solution accelerators & frameworks in the areas of ‘Digital Bank in a Box’ and Customer Value Management propositions.

ITC Infotech won the European Outsourcing Award 2014 for “Delivering Business Value” and is featured as a “Major Player” in Everest Banking Peak Matrix.

Meet our experts at the event to learn more about how new-gen technology can help re-establish ownership of Data.

Click here to read more about Data Quality and Consistency in Financial Institutions in Singapore.

Don’t miss our experts speak on Monetization of Data as a valuable asset in Financial Institutions

Date: 1st November, 2016

Time: 12:35 PM

Key take aways:

  • The need to have specialized mechanisms to manage multiple aspects of data such as meta data, data lineage, MDM
  • Understanding the importance of monetization of strategic data governance processes to meet business objectives as well as providing positive customer experience
  • How can ownership of data be re-established with business teams
  • The role that IT plays by adopting New Gen technologies and solution stacks

Data Insight Leaders’ Summit, 2016

ITC Infotech is a premier sponsor at the Data Insight Leaders’ Summit, 2016 in Barcelona and our subject matter experts will be present at the event.

Generating Insights from Data, creating business value from it and building scalable Big Data Platform to sustain it, is a key focus area in our services and solutions portfolio.

This capability is supported with deep domain knowledge, expert technical knowledge, right set of large global and niche innovative platform partnerships and powered by economies of scale gathered by implementing end-to-end data to insights projects across multiple verticals.

ITC Infotech’s Customer Value Management (CVM) helps Retail Businesses to enhance knowledge about their customers through analytical methods and drive superior marketing and customer initiatives. This is achieved by identifying value creation opportunities and executing strategies to drive customer behavior favorably.

ITC Infotech is the partner of choice for all your data requirement. We have delivered value to clients across the globe:

  • One of the largest fashion retailer in the Middle-East – 4% increase in revenue & 6% increase in response rate
  • A leading UK based Health & Wellness retailer – 1.3% increase in revenue, 10% increase in redemption of coupons, 22% reduction in churn of clients
  • An European Airlines company – Single view of customer & segmentation  

Click here to read more on Data Insights Leaders’ Summit

At the event ITC Infotech expert presented a session on – The secret to unlocking the massive value of big data: How to leverage ‘Insights Generation Process’ to transform your entire customer engagement model and perceptions of your brand to deliver dramatic results

The session focused on:

  • How to keep up with the speed of change taking place in customer insights generation from transactional and external data
  • How to go beyond data science and segmentation to leverage customer insights
  • How to use customer insights to transform your entire customer engagement model and customers perception of the brand
  • Sharing key insights from a transformation story of a hugely successful and growing UAE based fashion brand-how industrializing the ‘Customer Value Management’ process delivered dramatic results